Review Time
This is a scam. They are pretending to be Claude and present false refund policies. DO NOT FALL INTO THIS. I haver reported this to Barclays Fraud and they are now sorting this out. The case is very clear. All should report to their bank fraud department.
appreciate that the platform is evolving; however, I’ve noticed some significant limitations. Currently, there are no project features, only chat functionalities. When working with lengthy code (for instance, over 1000 lines), it becomes cumbersome to scroll all the way up just to copy the code.Additionally, the color scheme used for user messages and AI responses is identical, making it difficult to differentiate between them while scrolling through the chat history. I've also experienced instances where some AI models stop writing the code mid-post, which can be quite frustrating.I had a premium plan prior to the introduction of credit points, and I’ve been a user for over two months. I hope these issues can be addressed to enhance the user experience.When I purchased the account, there were no credit points available. Therefore, I believe it is unfair for them to have introduced this credit system now, as I would never have bought the points system again if this had been in place from the beginning.When I first purchased the Premium account for €20, I was able to use it for 30 days. With the new system, based on my usage, I exhaust all the points in just 5 days. In my opinion, the credit system should be offered to new customers but not to existing ones. This smells like a refund issue.
I paid $90 for a Chatly subscription after clicking what I believed was an ad for Claude AI.The branding and ad placement made it appear connected to Claude. It was not.When I realised the mistake, I contacted support immediately and requested a refund. The response was a flat refusal. They stated that accidental purchases are not refundable under company policy.No flexibility. No goodwill gesture. No accountability for misleading marketing.They cancelled auto renewal but kept the full annual fee.If you are searching for Claude AI, double check the URL before paying. This is not Claude. It is a separate product using similar positioning in ads.I would not have purchased if the distinction had been clear.
I mistakenly subscribed while trying to access Claude AI and realized the error shortly afterward. I canceled the subscription the same day and contacted support immediately requesting a refund.The service was barely used, but the company refused the refund stating it is “not part of their policy.” This approach feels unfair and not customer-friendly.When a user cancels within hours of subscribing and requests a refund right away, most reputable services would handle the situation differently.Be careful before purchasing.
Not even a start. They decieved me into a refund policy as they said I did a mistake but the google advert directed me to chatly instead Claude. The policy say you can ask refund within 2 weeks but not the don’t want to refund me. Hope customer service do somethingDaniela
I'm deeply challenged by this company. When I put in claude, they came up. Unbeknowst to me, this was not the legal organization for claude.ai even though for all intents and purposes it was presented that way. in retrospect, I realize it was a sponsored ad, so that should have slowed me down. It was actually only after completed the purchase did it explain what "chatly solutions" was and it was more of a conglommerate. I didn't log in. I didn't test anything. I immediately filed a complaint. It took them a week to tell me, that their refund policy doesn't allow for refunds under any ciscumstances. This is pretty extreme policy in 2026 and caused me to do some searching. It didn't take long to see that what I experienced was pretty common and similarly no refund. I'm guessing the user experience from sponsored ads to sign up, to information detailed after commitment is all designed to lure you in thinking one thing, only to learn another after you have completed your transaction. In my estimation, this is what scam-like behavior is.
I accidentally subscribed thinking I was subscribing to something else. Although I never used the product and requested a refund on compliance with their policy they refused forcing me to get the refund from my credit card provider.
They decieved me into poaying thinking i was acutally paying for ClaudeAI. It looked offical save for a small hidden Chatly, (i shoudl have noticed but didnt until it was too late) then they outright refused a refund.AVOID this shameless company scamming people!!
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At Chatly Solutions, we’re dedicated to supplying you with our AI chatbot solutions to streamline communication and boost customer engagement for your business. Our bots are built to integrate seamlessly with your website, CRM, or e-commerce platform, providing 24/7 support and handling multiple queries with accuracy and speed. You can tailor each chatbot with knowledge from your documents and online content, ensuring it aligns with your brand’s voice. From lead generation to customer support, our solutions are designed to enhance your service and make interactions more efficient and effective.See more
