Review Time
No communication returned. stated alcohol would be delivered within 1-2 days (approx). over 5 days now and for our wedding in 2 days. Apparently they respond if you leave a bad review so left to this option now and hoping they will reply to the other 5 messages i have sent. DO NOT USE OR A WEDDING IF NEED ALCOHOL QUICKLY
I've just completed my seventh order with the service and wanted to share my journey thus far. My initial order faced a couple of minor delivery timing issues, but since then, every subsequent order has gone smoothly with outstanding service. The support team, particularly a representative named Kim, has been fantastic in helping with order modifications and even combined multiple orders for me to save on delivery fees. Their pricing is generally competitive, and the selection is impressive and diverse. One suggestion for improvement would be to offer a phone support option for customer service inquiries, as the email communication can be a bit slow. Overall, I've had a great experience and would highly recommend this service for your purchases.
A truly frustrating experience. I was assured delivery within 1-2 days, but I had to follow up for weeks. It wasn't until I left a negative review that they finally reached out and proposed a refund. Now, two months later, I'm still waiting for my $270. I advise against wasting your time or money with this service.
I attempted to order champagne two weeks before Christmas, but my order was held for a week without notice about the product's unavailability. When I inquired via email, they assured me it was in stock but later claimed they were too busy to ship in 2 to 3 days. After waiting, I followed up again, only to learn they couldn't fulfill my order. They offered a refund instead. I've seen many similar complaints, indicating a troubling pattern of taking payments without proper communication. Proceed with caution!
I tried to order some champagne two weeks before Christmas, but my order was held for a week without any notice about the product being out of stock. When I emailed to check, they confirmed it was available but later claimed they were too busy and would ship in 2 to 3 days. After several days, I followed up again and was told they couldn't fulfill my order due to insufficient stock. They offered a refund instead. I've read numerous reviews with similar experiences. They take your money, provide false information, and then refund your order. Proceed with caution!
This company is not to be trusted; everything on their website feels deceptive! They advertise 1-2 day delivery, but four days after placing my order, it hadn't even been processed. I reached out for an update and was told it would arrive the next day, with a text to follow. That text never came. I tried contacting them multiple times, but they ignored my messages. They claim to offer 24/7 support, yet I found a disconnected phone number linked to them. I feel completely scammed and will be seeking a reversal through my bank. Avoid this service at all costs!
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