Review Time
I ordered a $100 gift on 12/10/25, and they assured me it would arrive between 12/16-17/25. Unfortunately, it never arrived! I contacted customer service daily from 12/19-23/25, but they couldn't provide a tracking number. This situation ruined my Christmas gift for my neighbor, and I had to scramble for a last-minute alternative. I won't be using this service again!
I ordered a $100 gift on 12/10/25, and they guaranteed delivery between 12/16-17/25. It never arrived! I contacted customer support daily from 12/19-23/25, but they couldn't provide a tracking number. This ruined my Christmas surprise for my neighbor, forcing me to find a last-minute gift. I will not use this service again!
If I could give zero stars, I absolutely would. I placed an order for a Christmas gift five weeks in advance, and it still didn't arrive on time. Customer service was frustratingly slow. I spent over an hour trying to get updates, and I still have no resolution. I'm uncertain if I'll receive my order or if I'll need to dispute the charge. This service clearly does not value your time or business—consider spending your money elsewhere.
I've tried multiple times to purchase cookies with advertised specials, but neither attempt allowed me to buy at the promised rate. When I inquired via chat, I was told to contact the company directly. Despite following instructions, shipping costs varied widely, and none matched the advertised rates.
The customer service was terrible. I attempted to upgrade my order of four cookie boxes to a larger size just minutes after placing it, but was told it wasn't possible. I spent an hour with customer support and got no resolution, just repeated claims that nothing could be done.
I tried to cancel my order within 10 minutes of placing it. I was in a chat for over 30 minutes, and eventually was told my order was cancelled. Instead of a cancellation confirmation, I received another order confirmation. I logged back into chat to explain, but the representative ended the conversation. I've received multiple order confirmations, and my order number doesn't match what's on the website. I've never experienced such poor service before. If I don't receive a cancellation confirmation soon, I'll dispute the charge.
I wasted 45 minutes trying to find a phone number for a local outlet. The shipping fees were exorbitant, so I wanted to buy directly at a store. The phone number listed was disconnected, and the chat support was slow and unhelpful. I called several numbers with no assistance. Given the high prices of the cookies, I expected much better customer service.
Is there an option for zero stars? This has been the worst experience, and they clearly don't care. I should have checked reviews first. I ordered on Sunday, Nov 2, 2025, with a promised delivery of Thursday, Nov 6th. Now it's Nov 7th, and my delivery is delayed until Monday the 10th. I paid nearly as much for shipping as for the cookies, and customer service is nonexistent. Their excuse is unacceptable. I expect better from a paid service. After finally getting in touch with customer service, they agreed to refund the shipping, but the confirmation came from a different company. I've had issues with them in the past as well. Save your money—look elsewhere.
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