Review Time
Having a construction company, we deal with alot of suppliers and manufacturers, and Chesney’s gives you exactly the high-end service to match their high-end products!Having Christian at their Haverstock Hill branch deal with our account, especially during the pandemic, showed exactly the professionalism and efficiency we needed to keep our clients happy.Many thanks, and we will be back
We ordered a refurbished garden party stove. Our ordered was lost causing a delay but after a call to customer services the issue was resolved and the stove sent to us. The refurbed stove looks like new, works a dream giving us a good amount of heat to enable us to sit outdoors on what has been some very cold days. Not been used to cook yet so can’t comment on that, but as a heat source is fab and looks amazing. Would recommend.
Had quite a few problems with the delivery - a part was missing and it took around 7 weeks to get the missing part. Eventually received it, was given a refund for the delivery which was a nice touch, still waiting for my complimentary pizza stone. Delighted with fire though - great product, well worth price.
Eventually have a beautifulFireplace. However, there were numerous issues along the way to note. Communication could be improved - I Found out by my installers that delivery and therefore installation would be later than planned - I had specified months previously that I needed it completed by a specific date to fit in with a bigger project. However my realGripe is with the guy whoInstalled the fireplace (not the gas fitter who is fab) - he didn’t notify the gas fitter that parts were needed to complete the work and then fitted the wrong cowl which meant further delays. However I now have a beautiful working fireplace so just took off one star.Thanks for your reply. Yes it was Carmel is fully aware and encouraged me to make a formal complaint which I did but didn’t even get a reply.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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