Review Time
It took a while to get through to anyone , and the initial person was not helpful. However, once I was put through to the right person they were super helpful and knew how to help. Problem sorted easily. it's worth persevering to get through to the right person!
We bought a Campbell register grate and Flitcroft fireplace at a cost of nearly 10k. Initially we were told that the register grate would take 14 to 16 weeks. We actually had to wait 7 months. Within two months of installing the fireplace, the register grate is rusting quite badly. Obviously it is cheap steal from China and not stainless steel. Avoid this company that just imports cheap goods.
I don’t often leave reviews, but the exceptional service I received from Chesneys—especially from their employee, Rehmana—deserves recognition. What started as a potential issue with my order quickly turned into one of the best customer service experiences I’ve had in a long time.Not only was the problem resolved, but the entire experience left me feeling valued as a customer. Chesneys is lucky to have someone like Rehmana on their team—she transformed what could have been a hassle into a shining example of how customer care should be done.
My Chesney Stove developed a fault in the Firebox after 5 years fairly gentle use and Chesneys have been incredibly helpful and bent over backwards to put the problem right. They’ve supplied and fitted a brand new stove under warranty and I can’t fault the service they have provided. 5 star!
I bought my first Chesney fire many years ago when they first launched, and it’s been an incredible addition to our outdoor space ever since. I was such a fan that I later purchased the XL model with a stand — another great product.However, over time the XL started to deteriorate inside, and eventually the side hinge door fell off. I had bought it through a retailer rather than directly from Chesney, but I still reached out to their team — and I’m glad I did.Stuart from Chesney went above and beyond. No questions asked, he sorted everything out and, as a goodwill gesture, even replaced the fire for us.In today’s world, true customer service often feels like a thing of the past — but not with Chesney. Thanks to Stuart and the team, this is a brand that still puts its customers first.Huge thanks,Damian
We have purchased a Chesneys Outdoor Burn XL having seen it at Chelsea Flower show this year. It was supplied and installed professionally, using it for first time in this British Summer but very Windy day. So pleased with the heat output.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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