Review Time
Excellent customer service. Weather related problem with the garden gourmet. Contacted them, customer service sorted out the issue really quickly and sent me the new part. All done, including the delivery within a week. Absolutely delighted.
Recently bought a clean burn from this excellent company. It’s the best thing we’ve bought for a long time. Throws out so much heat and easily controlled - so easy to light. Great for this difficult time when we all have to entertain outdoors whatever the weather. Customer service is excellent and was delivered before we were expecting it Highly recommend
We are simply writing an honest and accurate review in the hope of helping others.We loved our stove it looks good and warmed our room brilliantly however We did not buy a throw away item we purchased a stove that we were told was quality and would last at least 20years which is why we paid more, what we are left with after only 7 years is a very expensive ornament.My advice is don’t assume that because you use a recommended reputable company that use an experienced qualified gas fitter that your fire will be fitted professionally or safely.Do not have your fire serviced by the company who fit it they are unlikely to point out they have done a bad job.Do not allow the Chesney gas engineer into your home it is not a gesture of good will he is coming to convince you that their company and suppliers are not responsible and persuade you not to Perdue this further.It is this behaviour and unprofessionalism that gives company’s a bad name not honest reviews.I hope this advice helps other people.All we wanted was honest help and advice and a reasonable resolution.
Chesney make great products and their customer service is excellent. I have had my log burner for 6 years and its as amazing. I recently ordered a new grate and it arrived damaged by the courier I called them and the replacement was with me the next day. Stuart was an absolute star.
Faced with a tricky fireplace project in the lower ground floor of a London townhouse, I turned to Chesneys. They and their installer went above and beyond at every stage, even though the project turned into something which was way more painful than originally anticipated by any of us (challenges with an old house). I would recommend them extremely highly for a great product and superb service.
I have to say that I like the product but not the service! I ordered two items for our wood burning stove. Originally told the items would be with us within the week. Then it was out of stock. Then it had arrived in stock and “it would take a couple of days to get sent out, should be with you by the end of the week! So te two items have taken nearly 4 weeks to arrive. What has angered me is the matter of fact attitude of it will arrive when it arrives, no hurry or rush to get the product out quickly or assist. The product is sold as a premium product but with with less than premium service.
I purchased the Chesney Heat and Grill 3 weeks ago and I have to say it is an absolute fantastic piece of kit. I was initially nervous ordering it as its a big financial commitment. However it is superb. The heat it gives off is brilliant. I have used it to cook pizzas. Top marks. Also easy to clean. I strongly recommend. It has transformed the use of my patio. You can sit for hours in the warmth and it is a focal point for socialising.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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