Review Time
Very happy with the service from Chesney. We had a delay in receiving our Terrace Gourmet but had a good faith discount and some extras thrown in too. There was a problem with the door so I contacted the service team and was provided with a short video on how to fix it. In the pandemic times, this was the best way. Following the video it took about 5 mins to fix and now everything is working well. Highly recommend the customer service from Chesney.
The Chesney I purchased is brilliant. I would give it 5 star performance. I was less than impressed at being hassled by solicitors for the cost of my Chesney ..... which I had to pay for before they sent it! Not only once but twice I received long and demanding letters... something clearly amiss in admin...
Great product. Delivery took longer than promised and I had to contact the company rather than them letting me know that it would take weeks rather than days to deliver it. However, there was an excellent response to my complaint and the product was worth waiting for.
From start to finish - and beyond - the service I received was excellent. Customer service were at pains to understand what I wanted and did not try to tell me what I 'should' have; installation was faultless and when, several months later a problem arose, it was quickly resolved.
Christian was extremely personable, knowledgeable and helpful. Absolutely top class. I did feel that he was not well supported by his office staff as they took an extraordinary length of time to process a part refund. (Hence the lost star). All got sorted in the end though.The product we bought - Bellfires stove - is beautiful and the installers - Ignite - were excellent too.Would recommend.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
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