Review Time
Last year I turned to Eponine for a vegan calendar, which was lovely but very pricey. Ordered the Vegan advent chocolates from Chococo this year, very close to the 1st of December, and was not disappointed! The boxes came on time, which was great considering how busy they must have been. All the chocolates were delicious (gosh the Tawny Port and Fig is really special). I've loved supporting a local small business, thank you for a lovely product!
Very expensive box of chocolate in a modest packaging. The contents guide doesn't match what's in the box. I understand a concept of "hand made" and "variation in artistic outcome", but for the price it should be more professionally packed. RE the flavours - quite disappointing. There has been made an effort to impress with difference, and unexpected combinations of flavours. But they don't work with each other, and with background chocolate.
I went to Chococo, Swanage in August, 2020 to make use of the Eat Out To Help Out scheme, because without the 50% discount, this store would be too overpriced. I got a milkshake and a brownie. The milkshake was OK, i would have preferred it to be a bit thicker, but nonetheless it was tasty. The brownie however was very rich and sickly, it wasn't for me. The sauce had a very strong after taste. The restaurant/cafe itself was nice, the staff were friendly and the environment was peaceful, clean and spacious (in a good way).
Where do i start, absolutely disgusting service. they use royal mail to deliver the chocolates, they didn't leave a red card so talked to head office about the issue, the person i talked to was disgraceful, talking about how it's not their problem and that this isn't even their job to deal with matters like this. i explained that without a red card my girlfriend cannot go and collect it was a valentines gift. refusing a refund and after arguing managed to come to a lackluster agreement by this i mean that she said valentines is over and that if the package is returned they will refund me (i had to argue as they didn't want to refund). NO response to emails NO customer care. THE £10 CHOCOLATE LOBSTER WAS BROKEN WHEN RECEIVED!!! and you know what? i don't even want to call them about it because they won't care!!! £30+ on chocolates ruined on delivery. abysmal customer service. i will ensure everyone knows how bad this company is!!! LISTEN STAY AWAY IF I WAS YOU THIS IS THE WORST COMPANY I'VE USED IN THIS CATEGORY BAR NONE!!!
The Vegan Chocolates are a complete let down, the worst we have had and they claim to be creating products for 16 years. Emailed to let them know that what we received was very disappointing and they agreed that some of our complaints had now been looked into and changed. Left completely Unsatisfied with the product, their solution to the complaint was to suggest we go and buy more of their new range.I don't think so.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
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