Review Time
I have used Chococo before. Their chocolate is alright, not on the same league as Alain Ducasse, Leonidas or Neuhaus, but sort of a hippy Hotel Chocolat. I had seen they had problems with their deliveries at the time of the mail strikes and that they were seeking a different courier, but I made an error when I bought my Easter egg with them in March 2023, delivered by Royal Mail. The order was expected to arrive by 4/4/23 but it is now 13/4/23 and it has not arrived. It continues to be living its own Groundhog day experience at a Royal mail centre. The Easter egg was a present so I had to arrange for an alternative gift. Once Chococo were informed, I found their response uncompromising, saying that they had to work together with their courier and that I would have to wait until after 19/4/23 before they would issue me any sort of refund. This added salt to injury.Obviously, I will never order from them again as they are not reliable and would rather spend extra money to get worthy customer service.
I am a chocolate lover; and I am enjoying trialling some of the best chocolates available. Being a lifetime Dorset resident, I found that I should give Chococo a try. A small trial box didn't really appeal too much but thought I would give them the benefit of doubt and took out a subscription for the large 25 chocolate box. Certainly I can agree the packaging is special (but at what cost) whilst the chocolates have very thin cases and break easily when attempting to remove them from the box (in spite of the warning that the dividers can be removed which rather detracts from the visual appeal). The chocolates themselves were just very average - quite sweet and with too much filling and too little chocolate coating.But what really let the side down were the 'menu illustrations' which my wife and I found of little use.I am sorry Chococo, these artisan chocolates are really 'all show and no go' for us.
This review relates to Chococo's Festive Collection, 2022. To echo another reviewer, "Quality, packaging, flavours and presentation spot on". High-quality chocolate, with innovative flavours & distinctive presentation. For example, "Prunes steeped in Pedro Ximenez sherry, blended with dark chocolate" - standout. Who would have thought? Monotonous, this is not!
I have bought chocolates from them multiple times mainly as presents and I haven't been disappointed. The chocolate always looks nice, the packaging is environmentally friendly and the taste is great. I'm fussy about chocolate and I really liked the chocolates I've tried from them so far.
I recently started a fresh chocolates subscription after Hotel Chocolat ended the tasting club and inventing room subscriptions, and the chocolate has been absolutely fantastic. The quality and taste are great and the flavours are really imaginative. Definitely much better quality than the chocolates I was getting from HC. I've also tried their solid milk chocolate which is also delicious, rich and creamy, and melt in the mouth. At 45% cocoa it's just the right strength for me.Not only that but the customer service has been brilliant too. I had an issue with my subscription this month, where the system wasn't processing this month's box and I didn't receive anything when I was supposed to, however they apologised for this and having looked into it explained it might take a while to fix, so sent me a free box so I don't have to go without! Very generous of them and I'm pleased that they are thinking so much of their customers.The only downsides are that there isn't a huge range of chocolates each month compared to HC, however they are a small company and so that's understandable (plus quality over quantity and there seems to be at least one brand new flavour each month). I've also yet to see any of the perks of being a subscriber such as special discounts, but hopefully they'll come in due course.
Ordered the jubilee limited edition box and was amazed as usual! Quality, packaging, flavours and presentation spot on! Very kindly substituted another flavour upon my request. Very helpful. All were delightful and loved the cherry bakewell and champagne fizz! Fabulously indulgent treat! Delivery on time too.very special chocolates!
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
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