Review Time
At least the chocolate had a good flavour .
Very expensive egg so poorly packaged that it arrived in pieces ! A few bits of polystyrene around egg is totally insufficient and unexpected at this price point ! For a 500 gram egg at £55+ this unacceptable. Next time I will put half a dozen Lindt bunnies in a box with some newspaper .
Well, my mum on good faith ordered an egg for her grandson and it said guaranteed delivery for Easter. Her I am Easter Sunday and no egg. Granted it could be down to Royal Mail etc however do not guarantee something that is not guaranteed!! I had to buy one myself last night from the supermarket to prevent sadness for a 4 year old. Will not and I will discourage other people from ordering from them
At least the chocolate had a good flavour .Very expensive egg so poorly packaged that it arrived in pieces ! A few bits of polystyrene around egg is totally insufficient and unexpected at this price point ! For a 500 gram egg at £55+ this unacceptable. Next time I will put half a dozen Lindt bunnies in a box with some newspaper .
I ordered an Easter egg on 29th March, today I received a notification that it will arrive on 7th April (at the earliest). I have no other way to now get an Easter egg to the person I am trying to send it to, and by the time the egg arrives, it will be too late. I get that you are busy, but your communication has been terrible, I suggest you inform customers that you can not fulfil an order and give enough time for your customers to find something else.
Incredibly poor experience - missed delivery date (without communication), when I chased they didn’t even have stock and suggested they’d deliver in a few days. I attempted to call the customer service number 7 times over the course of an hour, 6 times with no answer and once being hung up on. I resorted to emailing explaining that the newly proposed delivery date was no good as we were away for the weekend. I wanted to ask them to reroute the delivery to meet us but no reply what so ever. You can’t rely on or trust this firm, I suggest buying elsewhere.
I emailed yesterday about only receiving one egg and one chocolate bunny. I am missing 5 more and am £70 out of pocket in a cost of living crisis. I am disabled. I cannot afford more eggs and I cannot get out to shops by myself which is why I get things delivered. Easter is Sunday. I cannot only give 2 people something. If I do not receive the rest of the items tomorrow, then I would like a refund please. Your website said order in time for Easter and so I did. But it isn't in time for Easter. I have had stomach surgery so I am unable to eat chocolate myself. I do not see my family often so all the chocolate will go to waste. I have received no response from the company when I email and call. Very unprofessional and upsetting.Easter gifts ruined. Don't trust this company. Edit: Zero response from the business. Easter day tomorrow. I will be rejecting or returning anything that arrives. I have asked to cancel the rest of the order. Still no response. I'm really appalled. Not to mention the very expensive egg and bunny I did receive are very small for the price. Don't shop here for anything important like a popular event eg valentines, Christmas, Easter, as they lie and don't meet time constraints and don't speak to their customers despite many attempts and taking our money.
ordered 2 easter eggs , unfortunately ome arrived broken. Messaged customer service and received a very prompt and helpful reply from Lewis. Upon sending photo of damaged egg Lewis assured me that this wasn't the service they want for customers and immediately sorted a replacement which arrived today undamaged. Can't fault this company at all and my nephews will, I'm sure, make short work of the chocolate eggs. Many thanks Chococo.
Bought 4 Easter eggs for delivery. Unfortunately one box was squashed and sad looking. I messaged customer services - nothing. I got an email from them a few days later asking for a review, and requesting I contact them if there was anything I was unhappy about. I resent my grump. Nothing. A high end company with lovely chocolate but zero customer service. Going to spend my money elsewhere.
Had the best experience in the Stratford Westfield branch. We were initially greeted by Claire who went above and beyond and listened to my brothers eating difficulties. It was very interesting to hear about the different ingredients too. We were then looked after. Laxmi, Sami & Veronica who helped us with a few tasters. A friend of mine was going to Stratford so I suggested she goes and has a look and asked her to buy some things for us too. A big thank you to you all and can’t wait to go back
I absolutely loved Chococo! It was such a lovely treat to enjoy after breaking my fast — the quality and taste of the chocolates were exceptional. I really appreciated being able to select my individual chocolates, which made it feel even more special and personalised.As a suggestion, it would be wonderful to see dedicated Ramadan gift boxes and Eid boxes in the future, I think they would make beautiful and thoughtful gifts. I will definitely be purchasing more again, especially as presents. Highly recommend!
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
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