Review Time
I ordered a sequin jacket on 30 Jan. It was shipped on 31st Jan. It hadn’t arrived by 15/2 I raised a complaint on that date. There was lots of back and forth. By the 25th Feb the courier provided me with an email confirming it was a lost package. I provided this evidence. We continue to have back and forth and still no refund! Do not rely on this company doing the right thing! CICIFUL then responded on this site that it was one day since I provided evidence This is not true this is the second time I provided evidence! They would not accept the information provided by the courier service the first time. So they are also untruthful! Furthermore despite the response below the only email I actually received from on my actual email address from them was that the customer team is taking over the management of my complaint. Here is an idea resolve the complaint I raised via PayPal and repay the amount you owe me.
Placed large order, no confirmation email or order number. So upset, such BS I spent a lot of time on the site I was genuinely excited to get themUPDATE: their support team reached out and helped and I’m very happy with the products I purchased. If they get their ordering system communication fixed I’ll be a repeat customer for sure.
The items that I purchased were received on-time, with the exception of one item which still hasn't arrived after 2+ weeks. However their customer service is great, in how they were able to sort out an exchange of an item that did not fit. Overall, great quality of products and service, but would love faster/more reliable shipping time estimates.
I ordered my apparel on February 13th but some reason my shipment was mailed out without the actual street number for my full address. So after 9 days it arrived to my city's post office on 2/23 but was returned the day after it arrived (2/24). I tried to intersect by emailing the YunHui Express via Track718 on 2/23 to no avail (bounceback email), reached out to customer service the next morning 2/24, which only responded on 2/26 with information that I had already shared with them about the mishap, and now reaching out to complaints team now 2/26 and now awaiting follow-up. I am hopeful that they will respond immediately about the mishap and reasonable next steps.
Amazing experience with the products being better than advertised 90 percent of the time. Comes in a timely manner being that it's being shipped from overseas. I had one package i was anticipating but unfortunately recieved another pink lingerie set that was 10$ less than the one I ordered and wanted so I basically paid more for less and the wrong item. The site is still great but Ill have to reach out to them and see if that can be corrected
I love their clothing. But buyer beware trying to return something. I returned a number of items, only to have them tell me they couldn’t process my return without the usps tracking number. Their customer service is horrendous. There are plenty of online clothing stores that sell fun and outlandish items—use them. Ciciful is a scam.
The most dishonest company. When I ordered my item, it was confiscated by the United States Postal Services because they used counterfeit stamps. I did pay for shipping on my order so no reason to break the law. Seems like the scammers of this website has a team dedicated to remove bad reviews on Trustpilot. This is the second time I'm review them because the first one got removed.DO NOT BUY ANYTHING FROM THESE SCAMMERS!!!!!
Ordered 12 items on the 1st of February and the order today is still not complete (12.04.). Two Months and 11 Days and still not all Items arrived. Worst of all, two of the Products are completely different Products. I dont want to wait another couple months to receive the Products that I paid for!
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Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
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