Review Time
Very disappointed I place an order online was supposed to receive my order and they send me a confirmation code to give to the delivery guy but by surprise the delivery guy came to deliver me but he never put it in my letter box and the worst in it he took pictures of my letter box whereas he put the order in another box which everyone have access to it so I didn’t get my parcel now when you ask them for a refund it a big history I have to go to see my post office which the post office has nothing to do in it because it a private company who the choose to deliver and they keep asking me to check every where ask 50 neighbors who live in the flat where I live well all that I said to them don’t worry to refund me keep the money for them
First, I place my order and a few days letter they e-mail me to tell me that the color I ordered is out of stock and if I wanted a different color. I chose a different color but not sure why the original color showed "in stock" when I placed it.Second, it has now been a few weeks and my item has not yet arrived. I just checked the tracking and it shipped from Hong Kong. I wish they informed us ahead of time that it was coming from Asia. It's still in customs and probably will not arrive to my home in time for the event for which I purchased it for. I am very disappointed in this company and lack of transparency.
I placed an order with them and they delivered it to the wrong address. When I contacted them to resolve this they told me I had to myself contact the company that handles the deliveries. They would not assist with rectifying this or giving me a refund. I am out 75$. I would never order from them again and worn others not to as well.
These garments are really well made, look exactly like the pictures online and fit really well. The sizes are a little generous, I’m a 39” chest 31” waist and having started using ciciful by placing orders for clothing in size L I now find medium to be a much nicer fitted look on me. Don’t hesitate to buy from them.
I ordered 2 pair of the exact same pants in 2 different colors. I made the order October 15th and finally it arrived on November 22nd. When I opened the package I was so disappointed at the quality of the material and how badly it was constructed. The garment was supposed to be pleated. The fabric was so cheap everything was wrinkled beyond visible appearance. After steam ironing for an hour I was able to get it close to the advertised image. HORRIBLE! The second package was supposed to be the same garment in tan. It was a completely different pair of pants. Nothing like I ordered. But I will say this about the tan pants. The quality of the construction was excellent. At least they top stitched the garment and it was less wrinkled. So the company responded quickly via email and made it worse by offering a gift card. A $15 dollar gift card for an order that cost approximately $60? So besides the fact I got a pair of pants, I did not order or can even fit, the poorly constructed garment isn't even replaced.I guess you must be real proud of your company.Another quick response after a bad review;Dear Dale,I hope this email finds you well. Upon noticing your post on Trustpilot, I felt compelled to reach out to address your concerns to your satisfaction.Please accept my sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress. In recognition of the inconvenience you've experienced, I am pleased to inform you that I am authorized to offer a refund of $23.99 directly to your payment account. This amount represents 100% of the wrong items' price, accounting for the discount you previously applied. Would you consider this gesture as a resolution to your concerns?Rest assured, we are fully committed to providing the best possible service and eagerly await your response.Warm regards,MY RESPONSE:Ideally it would be nice if the garment was constructed of quality material and sewn professionally, but I will accept this offer in lieu and a lesson learned in trusting a company that misleads customers into an unrealistic visual that they cannot live up to.I feel like if a match got too close to the fabric, it would go up in flamesWow if their shipping was as fast as the response to my review:Dear customer,We're sorry the previous solution didn't satisfy you.After reviewing your case with our management team, we're pleased to offer an improved solution:Higher Value Gift Card: A gift card worth 30 USD for your next purchase.Increased Refund: An increased refund of 24 USD of the item's purchase price.We've made this special offer with your satisfaction in mind and hope it meets your expectations. Please let us know which option you prefer, and we'll arrange it right away.Thank you for your understanding and cooperation. We look forward to resolving this to your satisfaction.Sincerely,MY RESPONSE:I don’t want a gift card because I am suspicious of future disappointments. I want a refund. PERIOD. The black pleated pants are atrocious and it was your mistake of sending me the wrong tan pants. I wish I could post the photos on the review site so the world could see how horrible your quality is and how you have no intention of making me whole as a customer. Dale G. Madison #DontWantAGiftCard#WantMyMoneyBackUPDATE:Please rest assured that we will do our best to resolve this issue to your satisfaction. We will refund you $47.98 for the 2 items price asap. And you don't need to send them back.
I bought a leopard print mesh top to which there has been no delivery estimate. Just an email in my junk saying awaiting shipment. Over a week later I wanted to time frame. Tried emailing their support and the email doesn’t work, messaged them directly on instagram and was totally ignored and mentioned in my stories and they ignored that too. I never write reviews for anything but I don’t have anywhere to put my frustration so here it is. A bit sketchy, I wouldn’t bother with this site
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Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
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