citizencard.com

2.8
2.8 Based on 191 reviews

CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the l...

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Average Rating

2.8

/
5

191 Reviews

5 Star
39%
4 Star
5%
3 Star
3%
2 Star
3%
1 Star
51%

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Hector Foster
Absolutely first class in spite of many…

Absolutely first class in spite of many issues my end, kept in constant touch with helpful advice, msgd me to let me know I'd been approved and posted my card within hours of that, could not have asked or expected more

5
Date of experience: Jul 23, 2025
GH24
Super quick and efficient

Super quick and efficient

5
Date of experience: Jul 23, 2025
Ramonlycombos36
Very Satisfied

Easy to apply for and express service delivered. Very Satisfied.

5
Date of experience: Jul 23, 2025
Cary Wright
Accuracy and speed

Accuracy, speed, and ease of application. With very simple steps, I was able to obtain my card. I hope that all official bodies will learn from this authority the honesty, accuracy, and speed in completing people's transactions. All thanks, respect, and appreciation for this wonderful effort. We will continue to make more progress and succeed.

5
Date of experience: Jul 21, 2025
Neil
SCAM OPERATION!!

If I could give less than one star I would do, absolute scam operation. Paid £30 for the urgent service, only to be told my supplied documents were photocopies and therefore unacceptable. These were legitimate original documents directly from my local government office which were used to obtain my passport 20+ years ago, but Citizencard weren’t having any of it. I thought this would be a quick and convenient way to obtain a form of ID, but it was actually simpler and quicker to renew my passport instead, which I did - using the documents rejected by Citizencard! If you’re considering applying for this I’d advise to think VERY carefully before parting with you money (which is one of the first things they have you do), because when they find a reason to reject you, which mark my words they will, that money is GONE. They will not refund you, and tell you the money you paid them was used for checks/admin etc, it’s an absolute scam. To top things off I am a visually impaired British citizen, and no doubt am not the only disabled person to have been ripped off by these scam artists, so let me repeat - if you’re thinking of applying for one of these, DON’T!! PS: there’ll no doubt be some scripted reply to this from Citizencard, it’s all excuses and justifications - AVOID!!!

1
Date of experience: Jul 20, 2025
RA58
Excellent

Excellent! my son received his card in just days!

5
Date of experience: Jul 17, 2025
Rosa
Fine fare and quick

5
Date of experience: Jul 17, 2025
Brilliant experience.

Brilliant experience. Discovered my citizen card was out of date and I needed it at short notice. Paid the extra to fast track it, took four days from ordering to receiving. Really impressed by this service

5
Date of experience: Jul 15, 2025
Stanter35
DON'T buy the £35 option

DON'T buy the £35 option. It takes just as long as their £18 option. Fighting for my money back over two weeks at the date of writing and feel to close the fight quicker, I'll just have to forward all complaints and proof to my bank.

1
Date of experience: Jul 14, 2025
Liam Novak
Great services

5
Date of experience: Jul 14, 2025

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Business Details

  • CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more

  • email contact@citizencard.com
  • language https://www.citizencard.com

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