Review Time
Where do I even start with this train wreck of a company.
First of all they make it a slog to get a referee, epecially if youre an older person with no family or friends to ask.
and on top of that, even if you send the details of a person with a registered buisness, they can just... reject it and say its not enough.
Secondly it states on their website that they wont give you a refund unless they consider the reason to be their fault! so even if you get rejected and decide you want to make a better descision and go elsewhere you cant even get your money back.
And lastly, CitizenCard themselves will likely reply to this review, dont bother reading it, one glance at all the reviews is all it takes to realise that they just copypaste replies and make no effort to actually reply just so they can keep up their score.
Garbage Company, Garbage Service!
Please just go elsewhere, dont make the same mistake I did.
Where do I even start with this train wreck of a company.First of all they make it a slog to get a referee, epecially if youre an older person with no family or friends to ask.and on top of that, even if you send the details of a person with a registered buisness, they can just... reject it and say its not enough.Secondly it states on their website that they wont give you a refund unless they consider the reason to be their fault! so even if you get rejected and decide you want to make a better descision and go elsewhere you cant even get your money back.And lastly, CitizenCard themselves will likely reply to this review, dont bother reading it, one glance at all the reviews is all it takes to realise that they just copypaste replies and make no effort to actually reply just so they can keep up their score.Garbage Company, Garbage Service!Please just go elsewhere, dont make the same mistake I did.
Citizen card processes are both ageist and ableist - they are simply not designed with either group of people in mind and they provide no reasonable adjustments or support. It has been impossible to get the data and images submitted to their satisfaction and I have spent many hours and multiple attempts at trying to do this. I have asked for a refund which they have refused. Whilst trying to obtain a refund I was repeatedly asked to email the correct refund email address (which was the same one I was emailing). I don’t whether this was gaslighting or there is something wrong with their email system. All of these issues are noted in other reviews below. I fully expect a robotic response below about terms and conditions etc with no acknowledgement of issues with their email system or apologies for their lack of reasonable adjustments. For older / disabled people you may just be better off renewing passport.
These people are greedy and like my bank lie and won’t take responsibility. Refusing a refund. Claim application is still being processed. No it’s on hold. Never should have gone near them. Worse than getting a passport. Very fussy about the photos. Weren’t good enough. Even though they are like me. So it’s my fault. 18 pounds down the drain. Live and learn.
They taken my money and refused a refund and they done nothing. They have ripped me off and I’ll be taking this up with the ombudsman. So don’t fall for there trap. As you will loose your money and get nothing in return
Still waiting for an response honestly this service is appalling I recommend no one buy it takes the absolutely mick they don’t have an number so you Email them like they say to do they never answer then if they do answer they won’t even answer your question honestly for a company who’s been around for years this is a disservice to the people who buy and what other company makes you pay first only to never answer you hope you get shut down
Good value basic ID, only valid for 3 years however, won't be accepted everywhere but a lot less expensive than risking a passport for entry to events/clubs and can use for voter ID/Age verification etc. My renewal was only £8 (discount via marketing email), personally I would not pay 'fast track' on first time applications due to potential queries on documents if not a passport holder. For some a provisional driving license maybe more useful. Customer service sadly is far from good, curt is about as polite as I can put it from both times I've contacted, I've held a citizen card for many years, and sadly its clear things have changed. Many vulnerable people, and folks of any age will be getting these cards now due to ridiculous hurdles they face obtaining ANY sort of ID (Signing off a photo is a nightmare particularly for passports and discriminates many), a bit of empathy and kindness wouldn't go amiss. Applying online demands some IT literacy, I think there needs to be obvious information on the website for those that need alternative ways to apply.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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