Review Time
When attempting to verify his ID my son accidentally started a new application and therefore charged twice. I contacted them - no reply. Tried again - nothing. Decided if they are this bad at interacting we do not want a card at all, so asked for refund x2. Nothing. Contacted again - no reply. Tried contacting via online form & different email address. Tried instagram message. No reply.
Terrible service! Applied for my son to get his card as he needed it to sit his functional skills exam, up to 21 days they say, gets to day 20 and they say there’s a problem because I SCANNED his birthday certificate instead of taking a picture, I corrected that and re-uploaded, a few days later another issue with the referee, changed the referee and now at this point, weeks later, my son is due to sit his exam in 4 days time an exam that has cost £180, finally get the referee sorted then I pay an extra £17 to get it done within 2 days, now on day 2 and they are yet to email over their questions to the referee!!! And don’t bother emailing them unless you’re willing to wait days on end for a reply, oh and phoning them? They don’t know the difference between their arse and their elbow!!! Absolutely useless! Now my son will miss his exam and we have lost £180!!
Absolutely disgusting! First card seems to have been lost in the post and citizen card lay the blame at the hands of Royal Mail. Why such a sensitive piece of information is sent untracked is beyond me. I now have the wonderful experience of worrying who has a copy of my identification and what they may be doing with it! My concerns about this were just flippantly pushed back with a cold ‘it is the responsibility of Royal Mail as per section 3.9 of the terms and conditions’, response. Completely disregarding the poor choice of delivery method for such important information I am a 70 year old individual and I really do not need this stress! And I paid extra for the ‘faster process option’ … what a joke! If you need a form of identification then DO NOT use this option.
Not very happy at all applied for this not knowing much about it then they needed more information so I’ve requested a refund my own money 35 pounds it cost it’s taken well over a week to hear something back to be told I can’t have my own money bank I don’t even have the card as it’s not needed as most places don’t even accept it I got my driving license renewed and they are saying I can’t have my own money back due to the application and resources am not paying for that I was paying for id and this is not the type of id I really needed absolutely shocking so now am gonna have to go through my bank and class it as fraud disgusting service would definitely not recommend this place to anyone
As a disabled adult, I'm still struggling my way though this process and have yet to succeed. This company seems to assume that most people are tech-savvy - not taking into account that many learning disabled people struggle with digital instructions. They provide no means to speak to an actual person which adds more difficulty into the equation, so I sent an email, detailing my dyspraxia diagnosis and the limitations it causes. I asked for them to break down their digital application process into easier to follow instructions ie how to actually 'copy a link and send it to my chosen referee.' Instead of providing me with clearer, more detailed instructions they responded by telling me to get someone to help me with the application or ask someone to explain what their instructions mean. Why couldn't they do that??? Clearly, the TRUE needs of disabled people are not understood. The only other option is to apply via a paper application form which means sending bank details through the mail - not a safe option. It's like they're suggesting that if you're disabled then you have to make do with a less secure option because YOU'RE less important. Disabled people have to follow the same rules as everyone else, yet they are not facilitated to do so by yet another company who seem intent on pushing them to the outskirts of society. Citizencard, I have a disabled child who has ADHD, ASD and very serious mental health needs. He suffers with social anxiety and rarely goes out. As he has attempted suicide more than once in the past, I have to watch him 24 hours a day which very much restricts my own ability to go out. I rarely see people as my son's meltdowns are hard for to cope with, so how am I expected to follow your instructions to get someone to help me so that you don't have to??? I really hope you respond but will not be surprised if you don't
In short, the “urgent card” isn’t urgent. Customer service “agent” is rude and asks unneeded questions, presumably for the sake of email. I’m surprised that a “not-for-profit” (essentially charity) thinks that they can repeatedly ask for data. Even after saying that you’re asc and dyslexic. So, for an urgent service it should be dealt with more sensitively.
application 714525 - you cannot verify a perfectly legible to the naked eye passport and you refuse to refund [#WWB-452-83593]: [#GJW-592-55153]Thereby effectively stealing my funds. Plus you do not make name rules clear on the application, even though I registered the account in that name.Kindly refund me, or I take this further!
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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