Review Time
I have had a deeply disappointing and frustrating experience with CitizenCard ID. I made my application well over two weeks ago, and paid the fee upfront, expecting a prompt service, smooth application and good communication. However, I have been left unsupported and ignored, with my application (ID: 634065) left on hold indefinitely.My application was put on hold initially as the photographs of my ID were unclear, however the application process insisted on using a website with poor camera control to take the photos and no matter what manner of lighting or angles or flash/no flash I used, the photos would not come out clear. Therefore, predictably, my application was placed on hold and I was told to expect a message from them soon.It has been over two weeks since my application was placed on hold and despite sending emails to contact@citizencard. com and postofficepasscard@citizencard. com (their website says to expect a reply in 48 hours), I have been entirely ignored and my application frozen without any updates. I have checked my junk emails and inbox daily and tried my best to contact CitizenCard in other ways, however they provide no phone number or online chat service and have utterly neglected my application after taking my money. I am deeply disappointed with them and at this point just hope that if they won't provide the service that they've charged me for, then they can at least give me a refund, though my hopes aren't high.In short - I would suggest getting a provisional license or some other form of ID: CitizenCard stop caring about your application the moment you enter your payment information. 0/10 - could not recommend them if my life depended on it.
3 different people, 3 different job titles, nursers don’t generally have there own emails at there hospital work place so again this couldnt work, ive sent sereval emails to which im now being ignored all i want is for them to cancel my application and to refund me!!
Paid for the priority service — got nothing but silence for over a week. When they finally did respond, they outright rejected my legally valid deed poll, one that’s already accepted by HMRC, DVLA, the NHS — every actual authority that matters.They added a middle name I didn’t include — a name I deliberately removed from my legal identity. Who are they to decide what name I go by? What gives them the right to override a deed poll?What really stings is the feeling that someone behind the scenes looked at my deed poll, laughed at it, and decided to ignore it — like my identity was some kind of joke to them. That’s how it felt. And if you’re trans or changing your name for personal reasons, you’ll probably get the same treatment.This isn’t just incompetence — it reeks of bias. I’ve now sent two valid deed polls, followed their vague instructions, and I’m still getting nowhere. No accountability, no clear guidance, just gatekeeping bullshit.If you’re trans, don’t waste your money here. They clearly don’t respect legal name changes unless it fits their personal opinion of what’s “acceptable.”Shameful behaviour. This is how you push people to take legal action — and trust me, that’s where I’m headed.
SCAM !!! Ignored 11 emails in 48 hours with me asking for contact after purchasing the 1-2 working day service. I believe this deliberate so they can time out the priority service which I don't think exists. They then started communicating on the 3rd day wanting me to "reset the application" - BEWARE - This changes the terms of your original purchase agreement so you cant get a refund and they can then legally take ages (see below reviews). I refused to let them and they then refused to refund me. They are angry but they know I am getting my bank to refund me but the bank says I have to wait 14 days. I wish I'd seen all the below reviews first to realize this is just a scam. CITIZENCARD - Show the public you are not a scam company. I will remove the comments if I am refunded or get the item I paid for. Every day these comments remain on Trustpilot the public know you have scammed my money and you won't give it back.
I have sent out many emails to you asking if I can pay the extra money to get a urgent card and there’s has been no response as a team you should be replying on the same day and the 21 day process is an absolute joke I need my card for Tuesday and till this day no one is responding
It is okay - most bartenders have never seen this card before and always double check these ID’s as they often think it’s a fake ID. I worry about having to bring around my passport as I don’t have a provisional licence. Still managed to get my drink in the end.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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