Review Time
CityPop Bern comes highly recommended for anyone seeking an exceptional living experience. From my first interaction with the team, they have consistently gone above and beyond to ensure a seamless and enjoyable living experience. Every request I’ve had has been met with immediate, attentive, and thoughtful support. Their dedication to genuinely following through on tenants’ wishes is remarkable, and it is clear that the entire team works tirelessly, even when not every resident engages in the same way.
The apartment I have rented has been nothing short of perfect. It is impeccably maintained, thoughtfully designed with modern and stylish furnishings, and equipped with everything one could need for comfortable, convenient living. The additional services offered by CityPop exceed expectations, truly, everything is considered to make life easier and more enjoyable.
The location is another major advantage. With excellent public transport links, nearby grocery stores, cinemas, fitness studios, and a variety of events, everything you might need is right at your doorstep. The small grocery store adjacent to the building is especially convenient for quick errands or last-minute essentials.
What stands out most is the combination of professionalism, warmth, and genuine care that the CityPop team brings to every interaction. Their commitment to creating a high-quality, hassle-free living experience makes this more than just a place to stay, it feels like a community that truly cares about its residents.
CityPop offers the ideal choice for anyone seeking a stylish, well-equipped, and centrally located apartment in Bern, move-in ready and thoughtfully prepared for everything you need.
City Pop Lugano has truly felt like home since summer 2025. The design, installations, and staff are consistently excellent, and it’s rare to find a cleaning service that keeps the entire building as impeccably spotless around the clock.I work remotely, so privacy and a reliable internet connection are essential to me—and both are outstanding here. On the few occasions when something needed attention, customer service was extremely responsive, and for urgent matters there is always a house master nearby, which is very reassuring.The laundry area deserves special mention: it’s immaculate and thoughtfully designed. I initially worried it might be complicated with so many apartments, but I’ve never encountered any issues—it’s always easy, efficient, and accessible whenever I need it.Having stayed in other serviced apartments in Berlin and Zurich, I can confidently say that the City Pop concept stands out. From the location and views to the services and overall features, it’s the best experience I’ve had so far.
Absolutely the worst service i have ever experienced. Have stayed there for 1/2 year. It worked when it was through AirBNB, but through there own side it is truly scam. We have payed 20.000 czk to much do to a technical error by them, which they mean we should pay for (Ilegal). After checkout we received an invoice on 15.000 czk for nothing, which they will of course not get, because we know that they have done it to others just to get extra cash and probably won’t see the deposit either. There is no one who cares when you contact them, so it looks a lot like an illegally driven business who try to cheat on purpose.You can always contact me if you suddenly wanna try a fix your mistake.
I have never accounted such an unprofessional stay and company.City pop scam their costumers and then they don’t have fully proof of their claims.Stay FAR away from this company, I saw bad reviews about it and decided to book it anyway. I deeply regret that decision.Stay away from City pop.
CityPop Bern comes highly recommended for anyone seeking an exceptional living experience. From my first interaction with the team, they have consistently gone above and beyond to ensure a seamless and enjoyable living experience. Every request I’ve had has been met with immediate, attentive, and thoughtful support. Their dedication to genuinely following through on tenants’ wishes is remarkable, and it is clear that the entire team works tirelessly, even when not every resident engages in the same way.The apartment I have rented has been nothing short of perfect. It is impeccably maintained, thoughtfully designed with modern and stylish furnishings, and equipped with everything one could need for comfortable, convenient living. The additional services offered by CityPop exceed expectations, truly, everything is considered to make life easier and more enjoyable.The location is another major advantage. With excellent public transport links, nearby grocery stores, cinemas, fitness studios, and a variety of events, everything you might need is right at your doorstep. The small grocery store adjacent to the building is especially convenient for quick errands or last-minute essentials.What stands out most is the combination of professionalism, warmth, and genuine care that the CityPop team brings to every interaction. Their commitment to creating a high-quality, hassle-free living experience makes this more than just a place to stay, it feels like a community that truly cares about its residents.CityPop offers the ideal choice for anyone seeking a stylish, well-equipped, and centrally located apartment in Bern, move-in ready and thoughtfully prepared for everything you need.
Stayed at City Pop and had a serious issue: the apartment was over 30°C, and no windows could be opened. Support was app-only chat, no phone, and they didn’t respond or fix it for days. Absolutely terrible—not livable conditions and zero help when you need it. Do not book with them!
🚨 SCAM ALERT – DO NOT BOOK! 🚨Stay away from this hotel unless you want your holiday ruined.I booked a room through Booking.com, got charged, and was never given a room. When I contacted the hotel, I was told they didn’t receive any booking — even though I had a confirmed reservation and proof of payment.Worse, the customer service was shockingly bad. I spoke with three different people who all gave me the runaround. Each time, they put me on hold for 30+ minutes, only to never return to the call. I spent over 2 hours trying to get help and got nothing but silence.This place is either completely disorganized or deliberately scamming guests. Either way, avoid it at all costs. Your time, money, and peace of mind are worth more.❌ Never booking here again.❌ You’ve been warned.
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