cocomelody.com

4
4 Based on 58 reviews

CocoMelody is an international bridal brand providing high-quality wedding dresses, bridal party dresses, as well as accessories at affordable prices! We are proud of our part in making wedding dreams come true for over 19 years. We look forward to helpi...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4

/
5

58 Reviews

5 Star
74%
4 Star
0%
3 Star
2%
2 Star
2%
1 Star
22%

Filtered Reviews

Filter Reviews

Review Time

Jessica Rogers
I was nervous about ordering my dream…

I was nervous about ordering my dream wedding dress online, but when I saw my dress at an incredible price I had to give it a chance. The communication was always fast, and they helped with my many questions. The dress is exactly as shown online and so stunning in person. The custom measurements fit me almost perfectly. My only complaint was in the cup size it was far too large for my small chest and I had to get creative for a proper fit. It was so stunning in person and on and I received so many compliments. Plus I ordered it on a short tomeline and received my dress within a month, a huge stress relief. If you see your dream dress on cocmelody, get it! You will not be disappointed.

5
Date of experience: Sep 20, 2025
Cayla C
Would not recommend this store to…

Would not recommend this store to anyone. From what I can tell they used to be fine when they had a store front in Cali, but now they are terrible. Shipping takes forever and in the case you need to return - good luck. It’s been a month since I submitted mine and still nothing. Most likely going to have to eat the $150.

1
Date of experience: Sep 17, 2025
Jessie Hearns
DON'T BUY FROM THIS COMPANY

DON'T BUY FROM THIS COMPANY! They are in China and you will have a very difficult time returning the dress if you don't like it or it doesn't fit. The dress I purchased looked great in the photos, but the fit was horrible when I got it - not at all like what the photo showed. It's like the top of the dress was a completely different size than the bottom of the dress and it would take a complete tear apart and resewing to get it to fit - if I even liked it enough to do that (which I don't). When I asked about returning the dress, I am now getting the run around and they are not providing me with the address where I can return the dress to. They want to offer $40 as a refund to go towards alteration on a dress that would need to be completely redone - and as I said I don't even like it that much to do the alterations (particularly now that I'm having these issues with what should be a simple return). Just be warned that if you don't love the dress - you'll have just thrown your money away with a purchase here.

1
Date of experience: Aug 11, 2025
JB41
I was really hoping to have a good…

I was really hoping to have a good experience with Cocomelody as I read some great reviews. However, the jumpsuit I ordered did not come as expected at all. It was not the quality that was shown and the sizing was completely off. I contacted customer service immediately, and while they were super nice, their return policy is in fact not hassle-free at all and is very misleading. I am still waiting for cooperation with the return and am losing almost $100 because of them.

1
Date of experience: Jul 26, 2025
Alex Wilson
Buyer Beware!!

Buyer Beware!!Plan on waiting weeks and weeks for your order. The product clearly comes from China. However, their website shows a local store giving the illusion that it’s an American company. I ordered the outfits two sizes up because I’ve heard that when ordering wedding clothing it’s best to size up. I received the order late and their sizing is clearly off. I ordered a size 8 and received a size 0. I immediately emailed them to ask for instructions for the return process. I’ve sent close to 15 emails and I’ve received no instructions on how to return for a refund. They are difficult to communicate with and not holding up their end of their return agreement. A company you can not trust

1
Date of experience: Jul 15, 2025
Gorden Smith
Not a scam. Totally legit and trustworthy!

Cocomelody is not a scam. I was a bride on a budget and have browsed JJHouse, Azazie, Lulus and other affordable options, but Cocomelody's designs appealed to me the best. But what really earned my trust was their customer service. I inquired additional pictures to see details of a dress and got a very polite reply right away. They also sent a timeline of when they go on sale which I took advantage of. They will also refer you to a Facebook page of other real Cocomelody brides and shoppers who give reviews and advices, which is a wonderful community.I am big on details and the dress I bought didn't disappoint. They use quality fabric, and the sewing is well done. My mom is a seamstress and she approved. I just recently sent them wedding photos, and they were respectful enough to ask my social media handle and my photographer to give credit before they post it. So yes, they are totally legit and trustworthy.

5
Date of experience: May 20, 2025
Winston
I bought my wedding dress and it was…

I bought my wedding dress and it was stunning. The zipper wouldn’t zip all the way up but that was only because I didn’t send my exact measurements. I sent them an email explaining my dilemma and they responded with such kindness and gave me several options for a solution, including a percentage of my money refunded to me even though it was more so my fault it didn’t fit-NOT theirs. I found out I could just take it to get it altered so I decided to just do that but I will definitely be shopping here again!!!!

5
Date of experience: Mar 23, 2025
Aileen J.
Wedding dress

Fantastic customer service easy to communicate with, and my dress was exactly as described! I’m beyond excited to wear it on my big day. Highly recommend!

5
Date of experience: Feb 12, 2025
Brandon Butler
Buy the dress!

I truly recommended this company. The quality is amazing and almost too good for the price – as the dresses are pretty much half price compared to going into a bridal store. I also made some changed as I wanted sleeves on my dress – and this was of course no problem for the team at Cocomelody. I also decided to have the dress custom sized, and it fits like a glove. The communication were clear and super friendly, and I was always updated on the progress of my dress. The shipping to Norway was also super fast! I am really satisfied with my dress as its truly beautiful and I can´t wait to show it off on my wedding day.

5
Date of experience: Dec 10, 2024
Leroy Parker
Very fast and nice!

Super sweet customer service! My bridesmaid dress came in with plenty of time to spare. Fit amazing too! Slight chemical smell but that was easily removed by letting the dress air out.

5
Date of experience: Nov 20, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • CocoMelody is an international bridal brand providing high-quality wedding dresses, bridal party dresses, as well as accessories at affordable prices!
    We are proud of our part in making wedding dreams come true for over 19 years. We look forward to helping more and more brides find their Dream Dresses without breaking the bank!

  • email service@cocomelody.com
  • call 13237086789
  • language https://www.cocomelody.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More