Review Time
One of the worst company's I have dealt with for customer support. They have taken my money, and when I went to paypal to claim the money back they then started to answer my emails!! Then they proceed to tell me they would refund me but I had to STOP the paypal dispute so my account could be accessed. So I stopped it and they then said sorry but we are not going to refund you now ! but here have some store credit ! WHY WOULD I WANT CREDIT WITH YOU!!!!! I have now taken this up with my bank and I will look to tell every online portal and forum of there dishonest and sneaky practice !! YOU HAVE BEEN WARNED PEPOLE
Please do not purchase from Envato (Themeforest, Codecanyon, etc), there is better support with plugins where you buy directly from the (highly recommended) plugins website. Envato/Paypal creates a wall for sellers to hide behind. Do not use paypal to buy software, they do not cover it, you cannot make a claim on intangible items like you can with your bank, and your bank has more protection and is more on your side than paypal. Most banks insure you up to $100k so your money is safe.
About my experience, I recently purchased a plugin on envato, posted an issue on the plugins support forum, and received no response, no support at all. I even bumped my post in case the author did not see it and had the purchase code in my profile like the forum states. Then I left a comment to him on the plugins page on envato, yet no response to my support post.
After waiting 2 weeks, I asked envato for a refund. The plugin advertised support but I could not get in contact with the plugins support.
Mario, the support at envato responds,
"Remember: although we do encourage authors to provide free support (and most do to generate better sales for themselves and keep their customers happy), the reality is that authors are not required to provide support and it is their choice to do so. This is also true for item updates, as long as the item is working correctly."
Yet the plugin advertises the complete opposite and states nothing about not having support on the pluins page on envato where you purchase it. To me this is ilegal. I cannot get away with this with my business, why do they?
Then Mario asked me what the problem was with the plugin, even after I explained in detail that my issue was with no customer support and fraudulent advertising, 2 weeks later he tells me they couldnt duplicate the issue so they couldn't give a refund. Lol of course!
Also the comment I left on envato, about not receiving any support, was deleted by envato. That comment was 100% true, I never received any support, yet they delete it. They do not want negative comments because to hinders sales. Yet by deleting all the negative comments warning others, this falsely entices people to purchase crap, and you will get no refund for fraudulent advertisements.
DO NOT SUPPORT BAD BUSINESS!
DO NOT BUY FROM ENVATO!
DO NOT USE PAYPAL FOR INTANGIBLE PURCHASES!
Claim your business profile now and gain access to all features and respond to customer reviews.
