Review Time
A non-contactable company hiding behind out of date applications and so called developers who are not interested in helping but scamming money out of genuine clients looking for worthwhile apps. After sales service is the most important attribute a developer can have - this lot are sadly lacking as there is NONE.Too angry to continue - will never purchase from this company ever again.
I purchase Ultimate Video Player Plugin and realized it was not wordpress compatible and that I could not use it. If I had known that I could not use it I would never have bought the thing but I only figured it out after I downloaded their product that it wouldn't work. So I've worked with other websites that see those mistakes and are easy to refund and I figured Code Canyon would do the same. And in good faith I found the proper Ultimate video player that worked with wordpress and purchased that one. After making a second purchase to show them I was really only interested in the one program I then asked for a refund of the other because I didn't realize it was not compatible with wordpress. I filed my refund request and have been waiting for 45 days and it still says it's in progress. I decided to dispute it through paypal because someone below said to do that and I'm trying to see if this works? Will update later...
Purchased WooCommerce Product Image Watermark Plugin from codecanyon. It did not work correctly. Support sucks. They initially basically said too bad, that it was not the fault of the plugin. When I threatened to contest the charges through PayPal and give them a bad review, they finally said the refund was approved and sent. But instead of a refund, they gave me store credit. It is now being contested through PayPal.Update: I finally got a cash refund, but only after starting the dispute through PayPal. Canceling my account now. I will never do business with them again.
Item i brought did not work. Sent error messages to Code Canyon for a refund and they told me that it was an error on my pc only and not with the plugin. I explained that i used it on 2 different pc's, with 2 versions of photoshop and 2 different operating systems but had the same feedback.Luckily, it only cost me $4 but it could have been a much more expensive purchase. I cannot recommend for this reason CodeCanyon and i will not order again unless i really have too.
As the old saying goes, you live and you learn and if you don’t it’s like banging your head against a wall. I should’ve known to check reviews before purchasing an item on getButterfly codecanyon and Envato Market, but I let my guard down, and bang. I never got the download I paid for, and worse, it sends me a link, which leads to an “can’t find server” page. I attempt to contact them, and there’s not a chat or phone customer service line, just a shallow reply that the matter is being looked into. Today I go back to site, and there’s not even a record that I’m a client or record of my purchase. Yes, it’s a small loss, but not worth losing valuable time. The money is chump change, however, the experience is invaluable, especially after reading the comments here. I am at the least thankful that I can put this ugly episode behind me and move on. People like this are petty and unethical. Anyone considering doing business with Envato Market, I simply say…BUYER BEWARE!!!!
I requested a refund for two products. The customer "support" says I have to contact the authors. However, they don't reply. Envato does nothing about it, always needs many days to reply and only answers with bullsh*t. Never gonna buy there anymore
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