Review Time
I was in need of a chiller as my previous (non Coldture) chiller broke. I heard Coldture was great to deal with and bring a Canadian company was even more enticing.I email Josh who rrturned my email immediately. I told him my needs and he was able to help me. Everything went smoothly emulating in a purchase of a chiller that fit my previous tub. Josh was knowledgeable and very easy to deal with.
Jamshid, Customer service manager did a great job at helping us figure out the technical problem we were having with the cold plunge. We had changed the filter and there was no motion and Jamshid showed us step by step making sure we understood what to do for the air pressure to be working. He made us feel at ease and made sure we can contact him again for future help and questions. Thank you !!
What I loved most about the purchasing experience was the constant communication. I never had an email that wasn't responded to within 24 hours. The chiller is amazing and easy to set up but the customer service has been just as amazing along the way.
We recently purchased a cold plunge from Coldture. We are really enjoying it. Josh Moscoe and Lee Merten were amazing to deal with for the purchase and set up. The chiller can be set to the specific temperature you want and it works perfectly. The classic tub is roomy and allows you to sit in it comfortably. Highly recommend!
I did extensive research while decided which cold plunge to purchase as there are so many companies out there. I decided to go with Coldture because of a variety of reasons - but, mostly because of the customer service from Josh. He as amazing to work with and answered all of my questions very thoroughly. I cannot wait to receive my Plunge Pro.
Looking into cold plunge products for some time my DIY was a failure and decided to go all in. Tried to buy local from pool/spa sales was not happy with inventory and sales knowledge. Set up a time to talk on line 10 minutes later received call asked a few questions and 5 minutes later Bought the Classic with chiller. can’t wait to get up and running.
Truly fantastic service and products. Josh and the entire team at Coldture were so nice, responsive and informative. All my questions -- and there were a lot -- were answered both by email and phone, pretty rare I feel in this day and age. The chiller and tub just arrived and were super simple to set up and everything is working great. I'd absolutely recommend Coldture and their products to anyone.
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