Review Time
I purchased one of their chiller unit and bath attachment for my wife's birthday as a surprise. Unfortunately she has no use for it. When I inquired about returning the unit and attachment I was told that I would be responsible for a 30% restocking fee as outlined in their return policy. The funny thing is that you return policy only refers to a 15% restocking fee!!! Regardless of their return policy, I thought I was entering a risk free transaction because of their "Worry-free plunging for 30 days. Try Coldture for 30 days. If you don't love it. Get a 100% refund. No questions asked." claim. So much for honouring their claim...I am embarrassed that this company is Canadian.
In working to upgrade my cold tub set up the sales team at ColdTure could not have been more patient and kind.They answered every question I had. Thanks! Looking forward to my new set up. Edit #1: I was waiting for a ship notice so I followed up with ColdTure, 8 days post purchase. Well, after a few reps gave me the stock answer I spoke with the sales rep. I found out the unit I ordered is on back order for two weeks....which I was not told when I ordered. Edit #2: Item received.Short information video on the the ColdTure Pro Lite Tub.I have had it about one month, it is an upgrade from a drop stitch tub with chiller. Pros: Clean look, insulated cover, rotomolded tub with insulation, components covered, timer (to shut on/off) via control panel not in an app, temps from 37-105F.Con: Communications around shipping
Purchased a portable tub and Chiller Pro a few weeks ago. Great quality of materials, easy to install and so happy with the functionality and health benefits. Amazing experience to date. Ordered some filters today, with the assistance of Josh. Great customer service and experience. Thanks Coldture!!
I have purchased five cold plunges from Coldture to date. They are, in two words, THE BEST! Starting my morning without a Coldture cold plunge is like starting with coffee. (In fact, Coldture is my coffee as the endorphin highs last for hours…don’t require coffee with their amazing cold plunges). And customer service is the best. You gain the true measure of an organization when things go wrong. One of my CP had an issue…they replaced the entire unit, no questions asked. They stand above all the others and I have done my research. Go Goldture!
Excellent customer service. Easy purchase without any hiccups. Free shipping even better. I can’t wait to dive into my new cold plunge. If you want to deal with the best of the best look no further! The best business dealing I’ve had in a long time. Top notch! Highly recommend
Have to tell you that there is service and there is Hospitality!! I had the pleasure of working with Lee to help me out with setting up our coldture Pro plunge and he went ABOVE and BEYOND- working with me on a FaceTime call to ensure everything was going great. He was patient, incredibly well informed, and if he didn’t know the answer to something he immediately went and found it out for me. This wasn’t a 9-5 thing- he worked with me at all hours to ensure we got what we needed! So amazing! Appreciate you Lee so much!Then not knowing if this was a one off or not- I then was having trouble with the link to purchase a start up chemical pack for the tub and sent an email to Josh who was originally helping me order it (Lee introduced the two of us). It is 10:00 PM now and I JUST GOT OFF THE PHONE with Josh from Fernie who helped me get exactly what we needed. This is not your ordinary company!! This is good old fashioned Canadian Hosptiality and it makes me so damn proud to have bought from them!The tub is incredible in terms of workmanship and quality but it’s the People who truly made this Canadian company something special!You can’t go wrong ordering from Coldture! Incredible products and even better people! Thanks Lee and Josh for you care about my experience! Never forget it!
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