Review Time
Josh from Coldture made this experience easy as possible! He was quick to answer all my questions, professional, diligent, and overall a good person! We need more people like Josh out there making you feel taken care of. Thank you again Josh! Very excited to get this sauna in my house!
terrible company to work with, first i had bad delays on the initial chiller shipping to my house just a few provinces over, then it shortly stopped working, they then sent me a new chiller which they tested and confirmed worked but it did not, after months (and now a year) of back and forth emails and text and video calls they sent me back and forth from person to person, eventually we determined hard water is the issue (chiller stops working 3-7 days after use due to flow rate issues) and leron assured me i’d be send a water filter for my hose, a new chiller, and everything would be sorted out for me as they valued the customer more then money, i have not been able to get ahold of leron since this, they now send me from person to person AGAIN, so i had enough, said i wanted a refund, but guess what?? i can’t because it’s out of the “refund period” even though i didn’t get a working chiller
Exceptional service is what separates companies in today's multitude of social media offers and direct import internet services. I invested into the Coldture system two years ago and had trouble with my chiller unit just as the guaranty had expired. The company took in my unit, repaired it and sent it back free of charge. They understood that my 4000$ investment and the way I used my unit should last more then two years. They could have turned a blind eye. They could have said, back luck really and sorry for this but thats that! They did the opposite and understood my claim and repaired the unit. The change in function was immediate. I saw right away the repair had made a significant change in how it worked. Coldture has secured my confidence in them as a provider of this type of product. I know each dollar invested in their systems will be met with serious and diligent after sales services. Thanks everyone at Coldture, you guys rock!
The customer service at Coldture is outstanding. They were very responsive to emails and thorough with their answers to my questions! They are passionate about their high-quality products and we are so happy with our Coldture tub. Thank you!
The Coldture team made the entire process—from purchase to delivery to installation—so easy and seamless. Even when we weren’t sure what we were doing, they provided helpful videos and even hopped on a video call to walk us through everything and answer our questions! Thank you Cody once again for your help!
Gad was excellent to deal with. We had a little snafu at the beginning of the process but in the end Coldture came through and delivered on their warranty and product quality. I'm an avid plunger and very happy with the experience. There were some pieces missing with chiller and he was available by phone to rectify the situation without hesitation. If I had a company I would arrive to have this level of customer service!
The product itself is excellent, but I was compelled to share a review (not something I normally do) to share some appreciation for the amazing customer service I experienced. The day after my tub was delivered, I got a call from Mark at Coldture who was checking in to see if I was happy with the order. He also got on facetime and helped me with setup, and just was extremely helpful all around. I was kind of amazed by the level of care and felt like it deserved to be acknowledged.
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