Review Time
Since delivery of my Xtreme Outdoor Cold Plunge (June 2025), my experience has been defined by repeated defects, service failures, and unmet promises. The unit is now non‑functional, unable to hold water, and has been out of service for over two months. It is defective and unfit for its advertised purpose.
Below is a summary of key issues:
1. ColdCare+ non‑delivery and subscription failures
At purchase, I was promised the full ColdCare+ package. Upon delivery, no filters or chemicals were included. After multiple follow‑ups, I eventually received one filter and three chlorine pucks—weeks late and incomplete. The program is marketed as an automatic quarterly shipment “so you never have to think about re‑ordering,” yet I have had to repeatedly chase every order. This failure voids the main benefit of the subscription and affects the two‑year limited warranty tied to it.
2. Defective panel and lack of proper support
Shortly after delivery, a panel cracked. Representative Leron Capland acknowledged the defect (July 7, 2025) and promised a replacement. A panel was sent, but I was told to install it myself and left without guidance despite repeated messages. This constitutes recognition of a defect and failure to provide an appropriate remedy. Customers should not be expected to repair new, premium‑priced equipment themselves.
3. Winter failure, repeated errors, and no local service
The plunge was marketed as outdoor, all‑season, and winter‑ready. Yet during winter, it produced continual error codes and became inoperable for months. Despite extensive troubleshooting with Cody Dacquay, the tub remains unusable. I was told there are no technicians in my area, making your “premium support” and warranty practically meaningless.
4. Damage following Coldture’s instructions
When the pump failed and I feared freezing, I followed Cody’s explicit advice to drain the unit. After doing so, an internal line cracked, leaving the tub unable to hold water. This failure occurred as a direct result of manufacturer guidance, in the absence of service support. It is unreasonable to suggest I should now bear those costs.
5. Unreasonable shipping demand
I have now been told to pay shipping to return the defective tub for assessment—and possibly the cost of repair and return—because you lack a local technician. Given the history of manufacturing defects, failed remedies, and reliance on your own instructions, this is an unfair and inconsistent application of your warranty obligations.
The unit’s prolonged downtime has also caused financial and reputational damage to my Airbnb business, where the cold plunge is a core attraction. I’ve incurred cancellations, refund requests, and poor reviews, with ongoing loss of income.
Requested Resolution:
1. A full replacement Xtreme Outdoor Cold Plunge shipped at Coldture’s expense, with no requirement to prepay return shipping.
2.Written confirmation of my ColdCare+ subscription status, including assurance that all components (filters, chlorine, oxidizer, alkalinity, test strips, etc.) will be shipped automatically on schedule.
3.Clarification of warranty coverage on the replacement unit for the remainder of my original two‑year limited warranty under ColdCare+.
This request is fair given:
Documented non‑delivery of promised ColdCare+ benefits.
Acknowledged manufacturing defect and inadequate remedy.
Prolonged non‑functionality during winter, contrary to advertised claims.
Further failure caused by following Coldture’s own instructions.
I had never tried cold plunging until I setup my barrel. It’s been 2-3 weeks now. I’m not one to write reviews. But I have two positive things to say. 1) cold immersion has changed my life. 2) the barrel is awesome. Tougher and sturdy enough to support my body weight as I step in and out of it without any issues. Nice size , the delivery guy wasn’t sure as I am 6’1”, 230 lbs . But it’s fine . Ended up adding the mat as I’d splash once in a while. Also, I wouldn’t have followed through with the purchase unless Josh hadn’t checked in with me to see if I had any questions. Super grateful for everything.
I can’t say enough about how incredible Coldture is. Cold plunging has changed my life and buying my chiller from Coldture was a great decision. Their customer service department is incredible, and I have to say thank you to the team at Coldture — especially Cody — for the way they handled my chiller situation.Cody was incredibly patient and genuinely committed to making sure everything was 100% right. At one point I was honestly ready to just settle because it was “working okay,” but he could tell I wasn’t fully satisfied and would not give up until everything perfect.Throughout the whole process, he stayed professional and focused on making things right. There were moments when I didn’t hear back immediately and I assumed the worst — but looking back through our conversation, he was clearly working behind the scenes to follow through on his promises and go above and beyond what I expected.In the end, everything is running perfectly, and that’s because Cody and Coldture didn’t quit until I was completely satisfied. That level of customer service is rare these days, and I really appreciate it.
Josh was extremely helpful in helping me order my new sauna. He was patient and made it so easy and quick to purchase this and was able to confirm rural delivery which is sometimes hard for us who live outside of a big city. He honored the sale price and answered all my questions so I would feel comfortable and confident in a large purchase for our house! Excited to get in and gain all the benefits of this sauna!!
Over-promise and under-deliver.Poor service and lack of follow-throughDoes not perform as advertisedRequired repeated contact to address the same unresolved issuesNo accountability taken at any stageOngoing problems remain unresolved despite multiple attempts to seek supportEscalation requests were ignored or delayedI had high expectations based on the sales process, but the post-purchase experience has been consistently disappointing. This product/service has not delivered on its claims, and the lack of ownership from the company has made resolution unnecessarily difficult.
Absolutely terrible company to deal with. Ordered a cold plunge lite and couldnt get any communication from anyone for almost 4 weeks to then find out they take 6-8 weeks to ship. Why couldnt they just email me that info? Trying to cancel the order after realizing their customer service was horrible was a nightmare. Its been 2 months and I still dont have a full refund. I have called 8 times emailed over 20 times to 5 different individuals and sent messages to the website. It was impossible to get a refund for an item that never shipped. I couldnt imagine needing any warranty work. Now they want to not pay almost 200$ back on my refund because I need to pay their shopify fees. NO product was ever shipped to me. Im not kidding when I say its impossible to get ahold of the right person I had to go through 4 different levels of employees to get a refund and it took over 30 days to get "most" of my refund back on something that never even shipped. I would highly advise using a different company to order your cold plunge. The amount of follow up I had to do and calls and emails was absurd. I would still be out over 8K if I wasnt following up and demanding answers.
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