Review Time
Coldture has incredible customer service, excellent prices and a superior high-end product. I highly recommend Coldture to anyone who is looking to get into cold plunging or to someone who is already a seasoned veteran. There are multiple sizes and price points, as well as portable models. I was extremely happy with my purchase, and the associated customer service.
I have been researching home cold plunges for a while. I was impressed by the Coldture website and the pricing on their portable unit. After culling down our options on cold plunges, I contacted their customer service to ask a few questions and to inquire about delivery times. I was astounded that I was able to set an appointment for a rep to call me the following day (on a Sunday afternoon!) Josh called and answered all of my questions. I placed my order on the phone with him then.I look forward to receipt of our cold plunge in a couple of weeks and will be sure to write again once we have a chance to use it.
The culture air pro chiller was an upgrade from a cheaper chiller of mine that broke with zero support available. I debated it because of the cost and I can assure you you get what you pay for. The quality, the craftsmanship the support the availability of help is 5 Star. They have even answered my questions on a Sunday evening. And the best testimony of all, the temperature right now is 41 Celsius or 105.8 Fahrenheit and the water is still at 3 Celsius or 37.4 Fahrenheit. The ease of maintenance is so easy no extra chemicals needed. I would highly recommend to purchase a chiller from them. You will not regret it.Also, I wanna give a shout out to Josh. He has been fantastic and has walked me through purchase to set up to the thousands of questions I’ve had and never once made me feel like I was bothering. In this age, it’s rare to find customer service like this so thank you. I will definitely recommend you to anyone looking.
I saw several 1-star / bad reviews here. It is very unfortunate however I like to share my experience. I got the tub and chiller combo and got delivered promptly.2 boxes delivered and I assembled... and stupid me.. in the haste of excitement... I did not connect green to green and red to red ( I watched all the videos!!! ).. thus the unit was not working properly and the water in and out were reversed! I called Support... Lee called me back right away. ( He was in the middle of a baseball game! ) He was patient with me and walked me through the steps to ID the issues. He and I even jumped on Whatsapp video calls to sort things out so he can see the layouts/ connections etc!!! ( And it turned out it was an ID10T issue. its an "user" issue )I had to switch the hoses/ re-tape the Teflon tapes etc. and Lee called me back multiple times to make sure I was ok. I called him back when the hoses were re-installed and he went thru the steps again and he checked the chiller display info/ flow rate with me. And finally it was all settled! Throughout the calls Lee was patient, courteous and supportive. Our last video call I think it was around 7pm PST.. you can tell from the video background, it was late in Ontario and Lee was just as supportive and encouraging as our first call. Well...NOW...this is amazing customer service/ support. Coldture was there for me when I needed it the most!!!! Great quality products and with great customer support like this. Best combo and Simply amazing!! Lee was my hero!
Since delivery of my Xtreme Outdoor Cold Plunge (June 2025), my experience has been defined by repeated defects, service failures, and unmet promises. The unit is now non‑functional, unable to hold water, and has been out of service for over two months. It is defective and unfit for its advertised purpose.Below is a summary of key issues:1. ColdCare+ non‑delivery and subscription failuresAt purchase, I was promised the full ColdCare+ package. Upon delivery, no filters or chemicals were included. After multiple follow‑ups, I eventually received one filter and three chlorine pucks—weeks late and incomplete. The program is marketed as an automatic quarterly shipment “so you never have to think about re‑ordering,” yet I have had to repeatedly chase every order. This failure voids the main benefit of the subscription and affects the two‑year limited warranty tied to it.2. Defective panel and lack of proper supportShortly after delivery, a panel cracked. Representative Leron Capland acknowledged the defect (July 7, 2025) and promised a replacement. A panel was sent, but I was told to install it myself and left without guidance despite repeated messages. This constitutes recognition of a defect and failure to provide an appropriate remedy. Customers should not be expected to repair new, premium‑priced equipment themselves.3. Winter failure, repeated errors, and no local serviceThe plunge was marketed as outdoor, all‑season, and winter‑ready. Yet during winter, it produced continual error codes and became inoperable for months. Despite extensive troubleshooting with Cody Dacquay, the tub remains unusable. I was told there are no technicians in my area, making your “premium support” and warranty practically meaningless.4. Damage following Coldture’s instructionsWhen the pump failed and I feared freezing, I followed Cody’s explicit advice to drain the unit. After doing so, an internal line cracked, leaving the tub unable to hold water. This failure occurred as a direct result of manufacturer guidance, in the absence of service support. It is unreasonable to suggest I should now bear those costs.5. Unreasonable shipping demandI have now been told to pay shipping to return the defective tub for assessment—and possibly the cost of repair and return—because you lack a local technician. Given the history of manufacturing defects, failed remedies, and reliance on your own instructions, this is an unfair and inconsistent application of your warranty obligations.The unit’s prolonged downtime has also caused financial and reputational damage to my Airbnb business, where the cold plunge is a core attraction. I’ve incurred cancellations, refund requests, and poor reviews, with ongoing loss of income.Requested Resolution:1. A full replacement Xtreme Outdoor Cold Plunge shipped at Coldture’s expense, with no requirement to prepay return shipping.2.Written confirmation of my ColdCare+ subscription status, including assurance that all components (filters, chlorine, oxidizer, alkalinity, test strips, etc.) will be shipped automatically on schedule.3.Clarification of warranty coverage on the replacement unit for the remainder of my original two‑year limited warranty under ColdCare+.This request is fair given:Documented non‑delivery of promised ColdCare+ benefits.Acknowledged manufacturing defect and inadequate remedy.Prolonged non‑functionality during winter, contrary to advertised claims.Further failure caused by following Coldture’s own instructions.
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