Review Time
I purchased a garage for £9,000 four years ago and was initially satisfied. However, after a year, it started leaking, and the company's response was full of excuses. Now, four years later, the lock is faulty, and the company informed me that the ten-year guarantee doesn't cover it. Their after-sales service is a mess, and I urge potential customers to avoid this company.
From start to finish excellent. Kept me fully informed and updated me. Planned and agreed my garage during Covid with no showroom visit. The staff were very helpful and talked me through the full process. I agreed a very competitive price that included, delivery, installation and quality doors and windows. I have to make mention of Sharon who kept me fully updated on my order and delivery dates etc. The delivery team turned up when agreed time wise and got to work straight away. They installed and cleaned up and showed me around my new building. Also advised that if any problems to get in touch. They were very nice and couldn’t do enough. I now have a garage that meets my needs and at a price I was happy with. Sharon, thanks for everything and how you and your team handled my order from start to finish. Best wishes.
I would not recommend using this company as it has been an extremely stressful experience from start to finish. The initial sales pitch was great however it was downhill from there with promises to come out and start the build then excuse after excuse on the day. The garage itself is nice however the stress and inconvenience caused was definitely not worth it.
Excellent, professional service from start to finish. We ordered the Apex Royale & made a couple of changes along the way - which Concrete Garages were more than happy to accommodate. The staff are extremely knowledgeable in assisting/helping you decide which style of building to choose. The garage was erected within one day and we are extremely happy with it. No complaints whatsoever and I’m glad we didn’t fall for the ‘negative reviews’ which had been posted online.
Well what can I say other than I am flabbergasted by this experience.I ordered a new garage and had to pay everything up front, which I was not happy about having been ripped off by a bathroom & kitchen supplier in Kilmarnock previously, but again I paid. I was given a 12 week lead time. On week 14 I was told that they had forgotten it was a bank holiday and the ground work team would be out next week and a further 2 weeks later my garage would be delivered and erected. Having put all my belongings into a gazebo in week 12, thinking it would be short term, I was becoming more anxious. Ground team arrived this morning and the grumpy foreman turned out to be the company boss, but failed to mention this. The lads had a tidy up and the foreman said that he would erect my garage on the existing base. I was confused as I had paid an extra £550 to have my base extended as it was too small for the garage? I was told that the office would telephone me and I stated that I would look forward to that, as I would be seeking a refund from the £550 outlay. To my horror I received a telephone call from the office and I was told that they had been instructed to refund me all my money and that CGS would not be doing business with me.I am now left high and dry with my belongings under a gazebo as we enter the winter months. It will take me at least another 12 weeks for a credible builder, who will be true to his word and follow through on the promise and contract agreed, to get another garage.Apparently I am intimidating. Well for those of you who have met the owner (Mr Pat) I think it would be really hard to intimidate this gentleman. I have been refunded all my money, but I have been let down badly. The CGS contract is all about protecting the company and nothing about the customer. They have no morals or values, leaving a customer like this. Go with this company at your peril, but I would never recommended them to anyone. A joke of an outfit!
Customer care and service throughout was very good from the point of original enquiry to installation.The office staff I spoke with were very helpful with every aspect of my enquiry and communication along the way was faultless - I was kept updated with progress regularly.When it came to installation of the garage the 2 workmen were keen to get started and stopped only for a cuppa ' on the run' so to speak. The job was completed within 4 hours which was remarkable.The finished job was just what I had expected with no faults or snagging required. One year later, the garage is still shipshape and doing the job I wanted of it.Thanks to all at Concrete Garages Scotland for a great experience.Douglas Clark
I read on the internet that we should be taking this lock down time to do the things that we have been putting off for a while. So I’m taking the time now to write this review about Concrete Garages Scotland Ltd that happened last year. I’m just going to give the short version, because the more I think about this escapade, the more my blood boils. We needed a garage, so we went to Concrete Garages Scotland’s office in East Kilbride to see what was on offer, and basically to make sure that they were a legitimate company. Their office was impressive and they seemed to be in business a long time. To be honest, after the sales pitch, I was all for turning on heel and leaving, but my wife was pressuring me into getting a garage. Unfortunately, Sharon, the sales manager, just put my back up with her really un-customer friendly manner. It wasn’t so much what she said, it was the smirk, smug, pomposity and insincerity with which she said everything that annoyed me.It seems that Sharon Macken, of Concrete Garages Scotland’s favourite get-out clause for bad reviews is “I’m sorry (the only time she ever apologises) but you don’t seem to be a customer of ours”. Well, I can assure you that I was a customer of CGS, but I never will be again, and nor will I recommend them. I reckon, though, that this company could be a good company, if they got rid of Sharon Macken, and employed a proper team effort, as it just seemed to me that every time that I called the company to find out what was happening, nobody could do anything without her say so. The build was straightforward and I was happy with the garage, but I have never known such a badly organised company, or spoken to such an egotistical narcissistic control freak as Mrs Sharon Macken, ever. A level par with Boris Johnson or Donald Trump.For a start, the hard standing was a joke. The framing went up, and a truck delivered the aggregate to fill in the frame. There, the hole sat for a further eight months, and a gaping hole in the side of my hedge, which was open to every burglar in Paisley. Four months later, and many phone later, they arrived to fill the remainder with concrete. A further two months later, they arrived with the garage. All in all, it took FOURTEEN MONTHS from paying a substantial deposit of several thousands of pounds, to completion of the garage. Even then, the garage was still not complete as we had to wait a further three weeks for them to fit the guttering. We called their office on many occasions to find out what was happening. Karen gave us every excuse under the sun from delivery problems, to “problems with other customers’ ground works”. It seemed that it was ok if you were getting a garage, but they haven’t a clue how to cope with any foundation problems. By Mrs Macken’s own admission, they never do site surveys, unless you pay for them. They are not engineers, so they don’t foresee any ground problems until they arise. Even then, it appears, you have to wait months for them to fix it. We paid nearly six thousand pounds up front for a hard standing, and we were sweating that our money could be lost if they went out of business. We felt as if we were pushed to the bottom of the pile every time. It got so bad trying to speak to Sharon, that we started calling her Sharon Pimpernel, because she was “never there” to speak to. I would not recommend Concrete Garages Scotland.
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