Review Time
I've had better experiences for sure. I purchased a BBQ, and when the expected dispatch time came, we waited a few weeks before reaching out to find out its status. A week later, I got a reply stating they were not allowing pickups during the red level of COVID. I'm not sure why, as pickups were happening elsewhere in Level 3, and I wasn't notified to arrange delivery. Customer service is nearly non-existent—two stars for the good price, but I'm still waiting for my BBQ.
I've bought from this company several times. I had one issue with a set of bedside tables missing legs. The company couldn't find the correct legs, so they refunded me for both tables without requiring a return. The other items I've purchased have been great. No complaints about the quality. Delivery can be slow, especially with current COVID issues, but if you're willing to wait, it's all good. It does eventually arrive.
I ordered an air hockey table. Estimated dispatch 2 December 2021. The deal went through. My credit card payment was accepted and Invoice confirming that received. I have received one generic email advising me that there are delays - no estimate on delivery. I phoned before Christmas to get an update as this was a Christmas present for my kids - with no empathy they told me to download a 'picture' from the website. What kid wants to receive a picture of the gift they were supposed to get for Christmas. No discount, no nothing offered. In the interim I have sent emails, left numerous voice messages (as the phones doesn't get answered). The date is no 21 January 2022, no tracking number provided. No goods received. My account page continues to say the order is "In Progress". No revised dispatch date received or noted on my account page. I have emailed twice seeking updates. No response to telephonic voice messages I have left (3). My order does not even appear to be in the queue as no tracking number assigned? Just a communication vacuum. Other goods ordered from Auckland are not similarly delayed. Only 3 days max from providing tracking to pick up! They say you can tell how good a company is when you hit difficult times or have an issue. Sorry to advise Container Doors customer service really really poor..
I ordered my e-bike in September 2021. It is now mid-January, 2022 an I am still waiting. I would like to know if I am actually going to get my bike? I have the basket. Please, just be honest and let me know if the bike is even in the country.Update 20th Jan 2022. It has arrived.
Purchased kayak in November for dispatch date 10th December. It is now 15 Jan and no update. Received one email in December about delays. But over a month and no communication is very poor. I have called ~4 times and get the same response "kayak is in a warehouse in Manurewa and waiting to be delivered to our warehouse". This just does not make sense to me. It's a shame that I have to call for updates, rather than get a weekly update now that we are over 5 weeks from initial dispatch date.I just want my Kayak summer will be over soon 😩
I ordered 2 sets of Festoon Lights. Estimated dispatch 21 October. The deal went through. My credit card payment was accepted and Invoice confirming that received. Date now 31 October. No tracking number provided. No goods received. My account page continues to say the order is "In Progress". No revised dispatch date received or noted on my account page. I have emailed twice seeking updates. No response. OK an unspecific generic email to all affected customers received saying there are delays due to Covid and Relocation. Media says around 5 days Auckland Covid backlog for carriers. But my order does not even appear to be in the queue as no tracking number assigned? Just a communication vacuum. Other goods ordered from Auckland are not similarly delayed. Only 3 days max from providing tracking to pick up! They say you can tell how good a company is when you hit difficult times or have an issue. Sorry to advise Container Doors customer service is broken.
Previous reviews should be revoked as I had thought the service was good at the time. As time went by product proved to be inferior and customer service lacking. Product will fail in it's "meant for purpose" warrant with no come back alternative other than consumers protection act being activated.
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Container Door represents a new, smarter way for consumers to buy quality products. We source quality products from around the world and deliver them to your door at crazy prices! How? The power of group consumer buying (similar to crowdfunding) which ...
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