Review Time
“I placed an order, but unfortunately the items didn’t fully match the pictures and they ran much larger than expected. The style is interesting overall, however the quality didn’t feel as high as I hoped. On the positive side, I would like to highlight the great customer service.”
I really loved the item. The size was wrong, but coofandy took care of me! SO easy to deal with. now I know my size i'm gonna order more. I feel good about the quality for the price and the service was exceptional. glad i found coofandy.
My husband is very happy with the two outfits. They are long enough and fit great. The shipment was ok. Tracking information was available. I would definitely recommend this company.
I rated 3 stars because the shipping experience is quite poor. The company should be more transparent about whether an item is a pre-order or out of stock. This is my second order, and I waited more than 30 days. I constantly have to reach out regarding my order, only to be informed that it's out of stock and will ship in another 15 days. It's frustrating. However, I can't complain about the quality, which is consistently excellent.
I ordered the men's Smart Casual Tailored High Waist Pants, which appeared stylish online. However, what I received was poorly made clothing that didn't resemble the photo at all. It was quite disappointing. The support team was quick to respond, but I would recommend steering clear of this, as it feels somewhat misleading regarding quality versus how it was presented.
I purchased two items under ORDER CF250984 on 12/5/2025. They refunded the charge for the overcoat on 1/4/2026 due to sending the wrong color and instructed me to keep the coat. However, the other item, a set of Urban Casual Plush Trim Jacket Pants, has been missing since then and has not arrived. I've sent multiple email inquiries, but none have received a response. They need to either send me the missing set or provide a full refund for it.
I received my package after Christmas, but unfortunately, it is the wrong size. I attempted to contact the office before it shipped, as I believed there should be a way to do so when the merchandise arrives. However, there's no way to reach the company for a return. I would greatly appreciate assistance, as I really love the outfit—it was intended as a Christmas gift for my husband. Please respond to help with this matter. Thank you very much. I am a satisfied customer who just needs some support.
The products are exceptional, showcasing excellent material, construction, and comfort. I received two track/sweat suits that are very comfortable. However, the delivery took a considerable amount of time, and the online tracking was not very effective. On a positive note, the customer service was responsive through email.
The shipping duration was excessively long, and there was no effective way to track it in real time. The product itself is satisfactory, but given the cost, it should have arrived much sooner. A delivery time of 6 weeks to 2 months is not acceptable, especially if you need it for a specific event.
Once my order finally arrived following a lengthy shipping period, the customer service team contacted me, expressed their apologies for the delay, and provided a $20 refund for the trouble. I truly appreciate their efforts to rectify the situation. It was reassuring to see them follow up and address the issue. Their commitment to customer satisfaction is evident. The quality of the clothing was good, and I look forward to ordering from them again.
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