Review Time
This company is robbing me especially me I paid for my services to be put on on the 28th of February for the month of March shortly after payment was made they put my services on but it only lasted for 10 days and they suspended my service telling me im supposed to pay on the first of the month of March. I even payed more than I was supposed to. Now they saying they can't help me because I payed on the 28th a day earlier, to my knowledge it is a month to month no contract, I never have services the whole of February it was suspended due to non payment. So why then put it on, on the 28th shortly after payment then suspend it after 10 days so I payed more than I was supposed to pay for a full month and only got 10 days worth of that money to date I am still suspended and they say they can't help me, so what happens to the rest of the money I paid. Daylight robbery!
This company is robbing me especially me I paid for my services to be put on on the 28th of February for the month of March shortly after payment was made they put my services on but it only lasted for 10 days and they suspended my service telling me im supposed to pay on the first of the month of March. I even payed more than I was supposed to. Now they saying they can't help me because I payed on the 28th a day earlier, to my knowledge it is a month to month no contract, I never have services the whole of February it was suspended due to non payment. So why then put it on, on the 28th shortly after payment then suspend it after 10 days so I payed more than I was supposed to pay for a full month and only got 10 days worth of that money to date I am still suspended and they say they can't help me, so what happens to the rest of the money I paid. Daylight robbery!
Thiefs. I have been struggling with these thiefs for a while for never getting the speeds I pay for. Now they went to far. This morning I made payment yet this evening I still dont have internet. I logged multiple tickets and calls and was told they see the payment and will escalate reconnection. They took my money and ran. And the big issue is we need it for work and loose money. Beware and bnever trust thiefs. I am reporting them to the xommision and ombutsman now. Beware the thiefs
Extremely Disappointing Customer SupportI have had an extremely disappointing experience with Cool Ideas’ customer support.Our fibre internet connection went down and after completing all the required troubleshooting steps on our side, it was confirmed that the issue is on Cool Ideas’ side, specifically related to an account verification failure within their system. Despite this being identified, the support experience has been very poor.I was repeatedly assured that the matter would be treated with urgency and that I would receive call-backs with updates. Unfortunately, those promises were not kept. I repeatedly had to follow up myself, and even then there were no clear timelines, no tangible progress, and no real resolution provided.Reliable internet connectivity is critical for work, and this outage has had a significant impact on our ability to work from home. What is most frustrating is not just the technical issue, but the lack of ownership, communication, and urgency from the support team.
I wanted Internet per 1.12.25 and got in November in contact with Linklayer. Received confirmation that I would have it in time. Until 8.12.25 no confirmation when installation would happen. Had to return to my old system and bought CellC datas. In December I received a bill for R493.84 for Internet usage. All explanation that I never received anything to enable me to receive internet did`nt help, I was harassed to pay by email and SMS every second day! Now, I am even listed as a defaulter - unbelievable, need a lawyer to stop this! Be careful of this company!
I requested a cancellation on the 1st August I went ahead and retracted that cancellation on the same day on the 21st August I received a call asking why I’m cancelling my service to which I responded that I retracted the cancellation the consultant confirmed all is in order I woke up this morning to no internet cancellation went through I was still told this morning from the t2 department that my line is up and running and everything looks fine How is this possible why is there no track of my conversations and emails this is pathetic.
If you’re considering Cool Ideas as an internet provider, do yourself a favor and look elsewhere.It took them nearly a week just to get my connection running, yet somehow they had no problem sending me an invoice before I even had access to the internet. Whenever I needed assistance, their support was painfully slow. When I moved and let my subscription lapse, I was hit with a R669 “cancellation fee.” I told them I’d pay as soon as I was back in town, and I stayed in touch. Instead of a reasonable response, they bombarded me with emails and phone calls. Amazing how much energy they put into debt collection compared to the complete indifference they showed when I needed help as a customer.The final straw was when they outsourced me to some thuggish outfit called Accountability. Despite me paying before the deadline and my Cool Ideas account clearly showing I was up to date, Accountability still threatened me and claimed I’d been blacklisted. Apparently, double-checking facts is too much effort for either of them.This is a company far more focused on squeezing money out of customers than providing reliable service. To top it off, I later discovered there are much cheaper providers with better reputations. My advice: avoid Cool Ideas. You’ll thank yourself later.
I’m extremely disappointed with the way Cool Ideas is handling my cancellation.I gave notice to cancel my internet service on Monday, 2 June 2025 — the first business day after the weekend, since Cool Ideas does not operate on weekends. Despite this, they now claim my notice is not valid and insist I must pay for July as well, even though I already paid for the full month of June.They are refusing to acknowledge that notice given on the next business day after a weekend is reasonable and compliant with standard practice.What’s worse is they are now threatening to harm my credit score if I don’t pay for a service I never used in July. This is not only unethical but borders on intimidation.I’ve tried to resolve this civilly, but this treatment of loyal paying customers is unacceptable. I will be lodging a formal complaint with the Ombudsman, as well as posting this on HelloPeter and all relevant social media platforms.
Claim your business profile now and gain access to all features and respond to customer reviews.
