Review Time
This company Has no technical support on a Saturday my internet is offline since 15h00. tried calling them and they have no technical support. IF you need an ISP that can provide support when you need it stay away from coolideas. This company is good at leaving you in the dark. I'm switching service providers due to the fact that for an ISP in 2024 I have no internet now for 6 hour and I don't now what the problem is. As my ISP says I have called them outside of office hours so I'm probably going without internet for the weekend. Technical support Is available on Other ISPs over weekend's up until 19h00 or 22h00. 3pm on a Saturday no support coolideas, There's nothing cool about your ideas or business hours
I spent 2 weeks liasing daily with the customer service reps.The problem with this company is that you are a ball - and that ball is being passed round and round - UNTIL you decide to speak with a manager.Only then things will actually move forward - SLOWWWLY - until the day you're meant to be connected - only for there to be noone with any motivation to assist you - then once again you are passed around like a ball, again, and again, until you lose your crap completely - and then decide to cancel your service.Honestly Vodacom was a better experience - and I didn't think that was humanly possible.I don't recommend these guys at all - don't buy the marketing pill they love to flaunt - just stay away.
Im not sure how they get mybb ISP of the year every time because the actual support and service you get every time is horrendous. Business link been down for 12 days without so much a peep from them.I follow up 2x every day and get the age old "we will call you back when we have some feedback in 30 mins" never get an answer.Same as telkom
I became a customer of Cool Ideas several years ago when our estate had Fibre installed. Initially, everything ran smoothly during the first few months. However, I started to notice a significant decrease in speed on our 50 Mbps line, accompanied by intermittent service disruptions. Each time I raised a complaint, the issue would be temporarily resolved, but this pattern persisted for several months.Eventually, my frustration reached a breaking point, and I decided to contact Mr. Paul, one of the directors/owners of the company. To my surprise, he promptly responded, and the problem was resolved. It became evident that they had been intentionally throttling their services. While I'm not certain whether this was due to the high volume of clients they serve, it was clear that they intentionally reduced speeds and monitored customer complaints to identify those who were most vocal.Despite numerous attempts to seek help in recent months, I found myself continually logging countless support tickets with no lasting solutions. About a month ago, I received an email notifying me of the cancellation of my service. The level of incompetence among the staff was highly frustrating. When I called, they often claimed they couldn't locate my account, even though they acknowledged my account details.It's clear to me that Cool Ideas is struggling to meet its customers' needs, and I sincerely hope that all their clients reconsider their association with the company. The volume of complaints and issues suggests that they are just another business that charges for a service without delivering what they promise. It's important for them to understand that selling a service and failing to deliver on it while expecting the client to pay is not only a breach of trust but also a form of theft.
Claim your business profile now and gain access to all features and respond to customer reviews.
