Review Time
I have used this company several times over the years. However I booked for a holiday recently and admit not fully read the conditions at the time of booking. the day before my flight I noticed that there is a condition that on arrival you must lock your car but switch off the alarm and immobiliser. Whilst it is possible to lock my car so as not to set the alarm it is not possible to switch off the immobiliser if the immobiliser is fitted when the car is produced.I rang Cophall the day before as this concerned me and asked to cancel the booking and was told to ring the accounts department the following day. By then the 24 hours notice required to cancel had expired and I was informed that all they could offer was a credit note. No good to me as I cannnot comply with their conditions with my current vehicle and I would presume many vehicles.
The staff in Cophall Park &Ride Gatwick are exceptional with their customer service, especially the coach drivers who work hard and take care of our luggage and make sure our safety is always number 1. I used this company for so many years as I travelled quite often. Even is great value for money. The thing the company should reward the staff more ( all the staff in all departments) as they are doing an excellent job. Thank you and keep up with the good work. Mr Reda Chebout.
Easy and efficient check in and pick up. Friendly staff. My only slight complaint is the wait time to be picked up. I am being picky but 2 coaches from another company arrived whilst we were waiting for pick up. Would use again and have used a lot in the past.
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Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.See more
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