Review Time
Our family of skimo athletes, mountain bikers, runners and rowers own five Coros watches. We originally purchased one for our son when he hiked the Appalachian Trail at 16. We bought it due to the battery life. We then bought others for each of us… but then, one by one, we had minor problems with three of the five. The winding mechanism broke on mine, support would t help because it was just weeks past its original warranty period. The altimeter doesn’t work on my son’s. The heart rate Bluetooth won’t connect to our brand new Coros heart rate monitor on the third. Coros support is a total turd. For the money one pays for these very dear watches, they do t stand behind the quality of their hardware/software. It’s time to buy Garmin.
Had the watch for just over 2 years with little to no issue, I go for a pool swim once and the dial breaks. I email customer service and wait a few days for a response. Then after about 4 back and forth emails diagnosing the problem (i thought it was pretty clear from my first email) they say there is nothing they can do because it is out of waranty. I then bring up the consumer rights act of 2015 which states "goods must be fit for purpose and last a reasonable amount of time". I'd argue that it breaking after 1 swim means that it wasn't watertight and therefore not fit for purpose. Plus is 2 years a reasonable amount of time for a smart watch to fail in? Not in my books. The dial is crucial and should last longer. Coros support still refused to offer a replacement instead offering me a 20% discount (40 quid off essentially). I reminded them that warranty is irrelevant in this case because warranty is a voluntary service, and also due to the consumer rights act. They again refused and said "If you have a family member or friend in the US or certain EU countries, such as Spain, they could help by sending the watch to us through the repair program via the online form.". How ridiculous??? Why is the Uk excluded? Around 1 month on from my first email to them they are still only offering a 20% discount. This whole situation has caused me IMMENSE inconvenience as a student athlete at university where recording training and other metrics is a requirement of me maintaining my place in the sports scholarship programme. Not impressed Coros!
Bought first Coros watch in Feb 2025 and done nothing but praise how much better than Garmin it was to all my friends. However the battery broke last week. Understand these things happen but the response from Coros has been really poor, many back and forth emails before finally they agreed there was a hardware fault and they would send a replacement. Then sent the wrong colour and wrong band and refused to send a new one only a refurb which only has a price £25 cheaper than a new one. Considering its not even 9 months old i thought it was reasonable to request a new replacement. Understand this is not the policy but clearly Coros value good customer service and brand loyalty less than £25! I wont be raving about coros again!
This company is a scam. My watch stopped charging after a few months of use (this was 3 months ago). They are refusing to give me a warranty replacement. Instead I’ve been stuck in an endless email chain of repetitive ‘troubleshooting’. Why are you refusing to accept that it won’t charge? How many times do I have to tell you I’ve tried cleaning the cable. I’ve tried a friends cable which is definitely working. I’ve tried everything in your extensive troubleshooting documents. THE WATCH DOES NOT WORK AND NEEDS REPLACING. It’s your faulty product. Take it back, fulfil your promise, replace it. I will never purchase from this company again.
Fantastic watches - awful purchase experience so far. The shipping policy states 'All orders are shipped on a standard Next Day Parcelforce Delivery'. Instead my order was shipped using Evri and is now 'delayed'. I filled in a couple of webforms through the website but had no response so ended up contacting them through the app. I'm not happy that they have breached the shipping policy and used Evri as we all know they are the most dishonest and disgraceful delivery service available.Update: 2 days have passed after my case was going to be escalated and I've heard nothing. Emailed again yesterday's checking on progress and no reply again. Update: over a week since I should have received it and I'm being told that a 'return to sender' request has been sent, and once coros receive and inspect the item I can have a refund. So apparently I'm expected to wait indefinitely for an item that is still showing as 'delayed' with Evri. And I fail to see why it would need to be inspected prior to refund as I never received it so the condition it's in is irrelevant to me. No acknowledgement from coros that they breached their shipping policy. @coros - happy to send any details you want if you can tell me where to send them?
I've had my COROS since September 2024, up until now, I couldn't fault it. I love the watch itself & everything that comes with the app.However, 3 weeks ago (23rd October 2025), it decided to stop working; it was extremely laggy, pretty much frozen & the buttons were broken.I tried to find a way to reach out to somebody directly, but the only option I had was to go through their AI assistant CARA. Through troubleshooting, they managed to get the watch to work again, for about 2 minutes, until it went back to it's usual way.It then took me a lot of attempts to get past CARA to speak to a human being, with the fact the troubleshooting wasn't fixing my wearable.Once I had gotten through to a human, it took a few days to get details etc in which they had then decided it wasn't fixable & they would 'send me a refurbished watch'.That watch got shipped out on October 30th 2025. Still today, I have received nothing.I have tried to reach out to COROS via email & Instagram to see what is going on but I've had no response.I'm now 3 weeks without a watch, which I'm losing my training data on & have had to do events without it, very frustrating. I didn't expect my watch to pack up after 14 months of use & I didn't expect it to take over 3 weeks to resolve an issue.This doesn’t fill me with much confidence now in COROS that if I ever have a problem with my watch again, it could take another 3 weeks to resolve, makes me question whether I would invest in the future.I’ve always spoken well about COROS since the day I got it & recommended it to everyone around me, I host a weekly run club & I'm a personal trainer myself so have converted many people across to their product so far.I'm very disappointed with the customer serve here.
I love Coros watches, but I heavily recommend against buying their watches through their website. Logistics are slow and inflexible. Delivery takes a long time. You can't cancel an order after placing it, even if the product has not been shipped yet. You can only return your product if it has not been opened, what if I don't like the product? What if it doesn't meet my needs and I want a different Coros watch? It makes no sense, it gives me vibes of online shopping in the past decade lol.Coros has a lot to improve here, I will not buy again through their website.
No live phone to call. Only use email services which have not gotten a response in multiple attempts with email. AI Clara system can answer basic canned out of the box questions but nothing specific if you want live help you’re in trouble.
I wish I had read the reviews on here before I placed an order for a COROS watch. Having had a Garmin for many years I thought I would give COROS a go as family and friends had watches. I received my package from COROS well outside the promised delivery date and opened it to find an empty plastic bag and some packaging material. The watch was not in the package. The only way to contact COROS is via their app which I have done, using a chatbot. No contact since. No confirmation email, no response via the app. I have spent £200+ for an empty box. Please don’t ask me for a ticket number as I have not received one. I will be starting the dispute process through my credit card company in the next few days. Poor delivery service, appalling communication process and lack of customer service. Will be spending my money with Garmin in futureUpdate 19 October 2025. Having emailed an address I found on the COROS website, I got an almost immediate response. It was an AI generated response based on my email which promised an update as soon as possible regarding resolution or next steps. I eagerly await that response. Update 2 November 2025. After having what I take to be a ‘real’ person contacting me, I have now received what I paid for. Whilst I totally accept that the theft of the watch was not the responsibility of COROS, the subsequent communication process is their responsibility and I stand by my previous comments. Perhaps COROS should review their packaging standards, sending expensive items in flimsy boxes which can easily be tampered with is inviting theft. I have increased my rating to 2 stars as once I got a human involved the service was acceptable
I received the Coros pace 3 watch as a birthday present in March this year. The watch has been difficult to charge since the beginning with the connection between charger and watch perpetually breaking. I filled in a form reporting this and was advised to send information regarding the purchase, its ID number, a video of the watch failing to charge. I did this as soon as I was able, sending the information to Coros as requested. I then received emails asking how things were going which seemed to indicate they had not received the information I sent. I replied and re-sent the information. These emails asking how things are going with my issue continue to arrive with no evidence that a human being is actually looking at the complaint. It's like being on Groundhog Day. I will never buy a Coros device again. I am also curious as to why all the very positive reviews by Runners World etc, didn't pick up on the charging issue which seems to be very common.Edit - a couple of hours after posting this review I received an email from Coros with a link to a free replacement charging lead. Don't know if this is coincidence or not. Fingers crossed this works.Edit in answer to Coros' reply - in response to Coros implying it was my fault for sending too many emails, I would respectively suggest that if you request the complainant send you information pertaining to their complaint, you provide the means for them to do so that does not involve having to send a new email to the support team which then is seen as a new issue. It is your systems that are the problem.
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