Review Time
A truly appalling experience. Do NOT waste your money or stress yourself out. Find an alternative! This was the worst experience in 20 years of renovations. Choosing a stone from this company for a large outdoor area led to using one of their recommended installers. Due to mismeasuring, there were unsightly gaps and misalignment. The company agreed it was unacceptable but provided no customer service. They ignored the issue for months. Despite requiring the use of their installer, they felt no obligation to resolve the problem. The only resolution was for us to repurchase the stone at full price! I strongly recommend avoiding this company and their installers.
I am extremely disappointed with how the company handled my warranty claim. Their inspector claimed the crack in my worktop was due to someone leaning on it, contradicting their own data sheet stating a high static load capacity. The fabrication clearly breached their installation guidelines, which was ignored in the report. I submitted clear evidence, yet the inspector only provided a visual opinion. This shows a lack of accountability and customer support for a product marketed as 'ultra-durable.' I went through the complaints process, only to find it frustrating as they dismissed critical evidence. I now have to pursue legal action for redress. This has been one of the most stressful experiences I've faced.
Had my Dekton installed about 7 years ago, a crack appeared within a fairly short space of time (I actually now think there was a small unoticeable crack from the outset). Dekton came out to assess but came to the conclusion that I had been standing on my worktop (I never had) and that because I hadn't completed their warranty form (was never offered a form or knew I had to complete one) they would do nothing to help. A few years on and the crack is just a few inches from the edge, what we'll do when it reaches it I do not know.So, in summary, I would highly recommend avoiding Dekton both for the quality of their product, the high cost and abismal customer service.Oh...and by the way Dekton, I have still never stood on the worktop.
I only had my Dekton countertop for 7 months before I discovered a huge crack from one side to the other. I hadn't done anything out of the ordinary in the use and pressure on top of it. I didn't pound, didn't slam anything down on top of it. The Consentino website says it should have at least 3 years under warranty, but when I sent in proof of purchase, the company kept delaying the whole process for 3 months until I was simply told "the crack was not a "manufacturing issue". I spent a lot of money expecting a "Merecedes Benz" of countertops, but instead I got a "lemon". Don't trust this company at all. They lie to consumers about their product being durable.
My quartz fitted from cosentino developed a crack came to check .said I put a hot saucepan on the other side of the kitchen apparently the heat can travel meters causing a crack meters away what a load of bull using poor product when it goes faulty try to blame you don’t touch them with a barge pole terrible company
I’m 40 years experienced in restaurant and function Centres. We chose Dekton bench tops for our retirement home on a recommendation. The product is good to look at but It chips easily and it has now cracked, it does not live up to its “ virtually indestructible” claims but the worst part is Customer Service DO NOT GO NEAR THIS PRODUCT OR THIS COMPANY. They will string you along and do nothing. Oh and whatever you do do not stand on your bench top!
Cosentino used to be a reputable company with great products and service, but not any more! 20 yrs. ago I bought a large countertop slab from them and it's been wonderful. Fast forward, I ordered and paid for a sample but they sent the wrong one. I thought they'd admit the error and remedy it by sending the right sample, but nope. It's sad when good companies fall apart. They used to be unique in the field but their competitors outstrip them in any ways now. I will be buying a new countertop from another vendor.
Have paid £4.5k deposit for a worktop. Been waiting 6 weeks and still no sign of the slabs arriving from Spain. Impossible to get any information from them. Estimated delivery dates seemed to be made up and then no one replies to emails. Glitzy website but it all seems to be a front for a completely disorganised business. Really sad experience
Good luck waiting for them to approve your warranty claim. They installed a scratched countertop. Stone Systems, i.e., Lowes, sent someone to try to remove the scratches which were apparently embedded. The technician was not successful and recommended replacement. Why am I told it takes 8-10 weeks for an answer? I expect a solution once the excessive "wait" period is up, Cosentino. Do you read these reviews? Based on repeated complaints about the company, Lowes needs to reconsider using this vendor or Cosentino needs to change its attitude. Additionally, trying to get a sample at the onset was next to impossible. This business is failing on many fronts.
I had Dekton Lucid installed in my kitchen. Within 2 weeks I noticed a large scratch in the middle of my island. They told me it is not covered under the warranty. I have also complained to Home Depot and Block Tops (bought throufh HD and BT installed). It has now been a few months and I have noticed many more scratches from every day use. NEVER had this problem with granite or Quartz. DO NOT BUY DEKTON.
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