Review Time
This is my third electric throw from this company, and while the latest one had a problem where the temperature kept dropping to level 2 and occasionally turned off on a low setting, the support team was fantastic. After I sent a few pictures of the issue, they quickly arranged for a replacement. The correspondence was friendly and helpful. I highly recommend this company for their outstanding customer service.
This is the third electric throw I've purchased, but the latest one had a fault where the temperature kept dropping to level 2 and sometimes shut off completely, even on a low setting. I reached out to the support team, and without any hassle (after sending a few pictures of the issue), they arranged for a replacement throw to be sent to me. The correspondence with the support team was very helpful and friendly. I highly recommend this company for their excellent customer service.
I recently encountered an issue with the controllers on my electric blanket. I contacted customer support to check if replacement controllers were available, and I was truly impressed by the experience. They sent out replacement controllers free of charge without any hassle. This level of care and helpfulness is rare in customer support today. The entire process was smooth, easy, and extremely positive. I appreciated how friendly and supportive the team was. I highly recommend this company for both their products and exceptional customer service.
Myra from customer service was exceptional from start to finish, from her initial response to our query to keeping us updated on the progress of our replacement throw. We have several products from this company, all of which have been great, and this was the first issue we encountered with a newly delivered item. I was impressed with how efficiently it was handled.
A friend gifted me a heated throw last year when I was diagnosed with cancer. The throw was wonderful, and everyone in my home enjoyed it! Unfortunately, an error code appeared recently. I reached out to the company, and they guided me through troubleshooting. When we couldn't fix it, they sent a new one. Their prompt email responses were appreciated. I'm looking forward to receiving the new throw!
I bought my blanket over three years ago, and it's been very useful during winter. I've ordered a few for family and friends, including one for my parents, who have only had positive things to say. Recently, my remote stopped working, and customer service was very helpful in replacing it. I was pleasantly surprised by their engagement.
I owned a heated throw for less than two weeks before realizing it wasn't heating properly. I notified the company about the issue and only received automated responses stating they'd get back to me within 72 hours, which they never did. I've attempted to contact them twice since then, but still no human response or solution to my problem.
We have three heated blankets, all of which have been excellent. Recently, we had an issue with one purchased three years ago. The customer service team was fantastic and helped us resolve the issue quickly. I would definitely recommend both the blankets and the company!
I was extremely impressed with the customer service I received. Over the years, I have purchased several heated blankets for myself and family members. When one unexpectedly stopped working in December, the company went above and beyond to address the issue promptly and professionally.
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Cosi Home is a world renowned manufacturer of luxurious and cosy heated throws, heated pads, electric blankets and light boxes.
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