Review Time
I ordered the no claw crabs. Nowhere was it stated that meant no Legs as well..Customer service is terrible if you email.They do not get back to you, they provide a phone number.But you cannot talk to somebody or leave a message. im trying to cash in on my 10% discount for providing my email.Yes the emails keep coming but there's no way when I do my second order to apply my ten percent... update: 7/25/24Customer service did start responding to my emails and sent me 12 replacement crabs to make up for the ones with no legs. I was also able to redeem my 20% off and $10 points. I am changing to 5 Stars and will be ordering again. Quality and taste of Seafood is spectacular !!!
What made crabdynasty.com stand out above the other guys. I ordered One dozen.hotel size soft shell crab. Shipped 2 day air. They arrived on schedule the whole way but by time they arrived the ice was frozen but unfortunately the crabs were no longer frozen. They had become thawed and gone bad.Crabdynasty.com once I told them about it they did not hesitate to offer me a refund, complete reorder Shipped- overnight air!!!! Who does that??? I mean they were totally awesome guys!!! I choose Reshipment with overnight air. And everything works out perfectly!! A+++
Being spot on with delivery was #1. Crabs plus other packaged very well. Here is a tip: make sure people who order crabs with heavy seasoning get it. My crabs were cooked but bare. Heavy seasoning gets you crabs with bay/salt seasoning stuck to crabs. Clearly a mistake on my last order. Don’t worry, I’m still a loyal customer. Another very small problem but I totally understand this one. Colossal crabs can be scarce but that’s what I wanted and you didn’t have them when I ordered. Good news, you have two new customers based on one of my orders back in 2023. They both have had orders in already here in 2024. So I will be back for sure….. at least another 2 orders by September. I will close by saying this. Get the seasoning right when people make that selection. It’s all about seasoning. Crabs eaters in the tri state, de, md, pa and even nj know what they want. A dull crab could make or break their next order. Love you people. Oh, one last remark here. On the website, make a comments section so the customer can tell you some details on how they want their crabs. You have one but it’s at checkout and relates to the delivery. The more the customer can tell you the better the sale can be.
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Crab Dynasty Seafood is a family-owned business with a rich history and a deep passion for delivering the finest seafood. What began as a small, garage-run operation has grown into a nationwide wholesaler supplying fresh and frozen seafood to every major market across the United States. Despite humble beginnings, the dedication to customer satisfaction has always been the heart of the business.
Over the years, Crab Dynasty’s commitment to quality, reliability, and exceptional service has helped the company achieve remarkable growth. Today, the business has embraced the power of e-commerce, offering its premium seafood online to reach customers far and wide. This innovative approach allows seafood lovers to enjoy the freshest catches from the comfort of their homes. Crab Dynasty’s partnership with UPS ensures that every order arrives in pristine condition, preserving the flavor and quality of our world class seafood.
From succulent blue crabs and king crab legs to shrimp, oysters, and more, Crab Dynasty continues to bring treasures of the Chesapeake Bay, the Gulf, and Ocean to its customers. We source directly from trusted fishermen because we are committed to maintaining the highest standards of freshness and quality, ensuring that every product exceeds customer expectations. Whether serving home cooks or professional chefs, we remain true to our roots—delivering exceptional seafood with care.See more
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