Review Time
HiThis company communication is very good, I felt very looked after and this company has built a great brand - I am looking forward to receiving my parcel with the orders I ordered and continuing my brand loyalty to this great brandThank you customer service
I could not be happier with my experience with these guys. I placed an order on Friday morning which qualified for free shipping, or upgrade to next-day for 99p. I chose the latter. Not only was my order sorted very fast, arriving first thing this morning, but email updates came through quickly to show progress all along the way. I received several free gifts with my order (which was just over £40 including the shipping upgrade fee). The total of the free gifts was around half the price of my order. The items I had ordered are all perfect. I’m beyond happy with how good the cleaning set is. The shoe wipes included are full of solution and very robust. I actually was able to clean two pairs of shoes and the wipe was still soaking and hadn’t broken down at all. Really impressive. The other items I ordered are better still. Really nice fragrances to the crease guards. Cleaning brushes are very good. Fragrance pills are brilliant. Just… yeah. Sorting through another order now for the other items I wanted (wanted to try the company first).
After a slight issue with a product and informing crep protect customer services , after a few emails back and forth they were more than happy to resolve the issue and come to a resolution on top of that even giving me complementary products.I have no hesitation of buying and using their product in the future. Many ThanksLee
The products are pretty good and the customer service is also very quick and helpful at resolving any issue you may have. I’ve wanted to try these products for quite some time after seeing some ads, since I’ve now decided to start my shoe collection so I figured it would be a good time to test out the products, Got the Gift Pack and the DJ Khalid bundle for a good price and I’ve tried the Cleaner, the brush and the spray, from what I see they work really well. The paint pen I’m not 100% sold on since the paint flakes on some textures (I could also just be doing a bad job myself I can accept that) but overall I think these are some good products if you wanna clean and/or protect your shoes.
I ordered 12 Storage Crates and only received 2 in the mail - BUT, when I contacted their costumer support (even outside of work hours), it was only a matter of hours until the issue was resolved, and the rest of the order got shipped.The support is very attentative, friendly and understanding. Signs of a healthy business👍🏻
Ive got to say ive had dealings with crep protect for the last few weeks and they are amazing they go above and beyond to help out There aernt many companies out there that have such good customer service and on time delivery as Crep protect ..i would advise anyone to use as there first choice A big thankyou
We had a small hiccup with not receiving an order confirmation in my email which was my fault admittedly. Reaching out to them had the issue resolved quickly and smoothly and my order will be arriving tomorrow 2 business days after I ordered it. Great customer service and quick delivery I’ve yet to see their product but I have high hopes after how well they’ve handled this situation for me.
I had a 15% discount voucher that didn’t work upon checking out and resulted in paying full price.I emailed Crep and they responded within the hour and said they would look into it, I provided the voucher which was from the USA website, however Crep UK said no problem I can apply it to my purchase.My purchase was already made and Crep reimbursed me by the 15% into my bank account the same day.They could easily have said too late as the purchase was already complete. First class service as well as a first class product
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