Review Time
I have been a big fan of Crep Protect since my army days and have always been happy to pay that bit more for their products and because of that I had wanted to buy the mystery hamper for a long time but never had enough money to justify buying it however I had a bit of luck on a work outing to see greyhound racing and I thought I would put some of the winnings towards finally getting one of these boxes. Of course I understood that there might be some bits in there that I would not find useful however I was sure that other family members would find use for them. On the website, Purchasing and site navigation was very straightforward and the processing and delivery of my order was pretty quick. I was looking forward to receiving the box but once I opened it, I really wish I hadn’t bothered it’s probably the worst £50 I have spent in years. I won’t go into details about all the items but I will give some examples here, enclosed were 2 face masks, which I assume they put in to get off their stocks but what really upset me was that one of the masks had a broken seal and had clearly been opened so likely this was a return from another customer and given the reason for actually having one was defeated by the fact it had clearly been used to some extent or another by someone else and repackaged! I also received 2 hat spray protectors but only one shoe protector spray which given the law of averages more people are likely to wear shoes rather than hats… but again I guess they were just offloading what hasn’t been selling…. Probably because there are more people with shoes than hats! If I had ordered these items individually and had paid the £150 for them I would have been exceedingly disappointed with my purchase and the value for money…. Indeed just paying the £50 plus postage was disappointing enough. I appreciate that I was going to receive a mystery box but even my low expectations were not met especially given the way this item is advertised and presented on the website, but more fool me. As I went through what had been sent I could just picture someone in the warehouse holding the empty box and just grabbing a certain number of items from the returned stock shelves and throwing in a few peanut packing foams on top….. I really wasn’t setting my hopes too high but even those weren’t met with what arrived! I would strongly recommend anyone considering buying one of these packs to avoid it and not to waste their money, I dread to think what is in the more expensive packs for £100 and £150 ….!
I ordered the 28th of September and have still not received my order. The Royal Mail tracking link says they are still waiting for crep protect to send the order. I tried to email the customer support but got no response. My order number is 48826. It may be a scam site but I have seen there products in stores though.
Twice in two weeks I paid for Next day delivery well in advance of the cut off time. Both times they failed to ship that day and were late. First time I was compensated, second time I wasn't. Customer service told me the item would be with me ON TIME on the correct date but when they provided the tracking info, it had only been sent 5 mins prior! Between that and the waiting times for replies and updates, I will not be giving this company another dime. Why offer a service you cannot provide.
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