Review Time
This has been a very disappointing experience. My order took more than two weeks to arrive, and my cancellation request was overlooked. I received no updates or shipping information. Now that my package has arrived, it remains unopened as I attempt to return it. My multiple calls and emails have gone unanswered, and I'm still within the 30-day return period. I intend to file a complaint with the relevant authorities and dispute these charges with my bank. This situation is completely unacceptable!
The customer support experience has been absolutely terrible. My shipment took over two weeks, and my cancellation request was completely ignored. There were no updates or shipping status provided by anyone. I finally received my shipment, but I have an unopened box full of items that I want to return, and my numerous calls and emails have gone unanswered. I am well within my 30-day return window. I will be filing a complaint with the appropriate authorities and disputing these charges with my financial institution. This is simply unacceptable!
I've recently started using some hair products, and I'm extremely pleased with the results! The quality and effectiveness of these items are exceptional. The Medium Conditioner, Clarifying Shampoo, and Hair Masks have truly improved my hair care routine. The Medium Conditioner is fantastic, providing the right amount of moisture and manageability without weighing my hair down. My curls are softer, more defined, and easy to detangle. The pleasant scent adds to the refreshing experience of each wash. The Clarifying Shampoo keeps my hair and scalp clean without stripping natural oils, leaving my scalp invigorated and my hair light and fresh. The Hair Masks are amazing, providing deep hydration and nourishment, resulting in silky smooth and rejuvenated hair. I use the mask weekly, and it has noticeably improved the health and shine of my curls. Overall, I've been very impressed with these high-quality products. My hair has never looked or felt better, and I am thoroughly satisfied with the results. If you're in search of exceptional hair care items, I highly recommend trying these out!
The website is riddled with glitches and confusing information. When I attempted to check out, I received a message indicating an item in my cart was out of stock, yet the cart's contents remained unchanged. Which item is actually unavailable? Additionally, there was a note saying the product couldn't be shipped to my location, even though my country is listed as a shipping destination. This is frustrating. I've seen numerous influencer reviews, and as an everyday customer, it's disheartening to experience such poor service while influencers receive special treatment. I wanted to support this business, but now I hesitate to trust them with my payment information or expect my items to arrive. The negative reviews on other sites have made me reconsider. The checkout process is crucial for online businesses, and this website is not up to par. The visuals are appealing, but the operational issues make it a hassle, especially after reading the negative feedback. An F rating? How does that happen? It's embarrassing. I don't want to pay for an empty box. I've already started looking for alternatives elsewhere. This is disappointing.
I've left voice messages and sent emails, but I've received no assistance whatsoever. When I call the toll-free number, I'm put on hold only to hear prompts before being disconnected. I've tried reaching out for help through social media, email, and phone, but no one is responding. With the holidays approaching, I'm left with nothing. It's unfortunate to have to say this about a Black-Owned Business, but this experience has been terrible.
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