Review Time
After contacting the support team, I was told I could return 3 pairs of footwear totaling $108 in person. Following the security guard's instructions, I dropped off the package at their location. I then emailed the representative who confirmed the return process to check if they had received my package. Following their advice, I waited an additional 20 business days for my refund, but it never showed up. Now, I haven’t received any replies to my emails over the last 10 days. Their online presence feels very untrustworthy!
I placed an order a month ago, and while it says it has shipped, it has yet to arrive. The contact options on the website are non-functional - the live chat is completely automated, lacking human interaction. The phone number goes unanswered, and the WhatsApp number isn't even registered. I've now resorted to emailing them, but I doubt I will get a reply. I am considering legal action to reclaim my money, as this situation is unacceptable.
After reaching out to the support team, I was informed that I could personally return 3 pairs of footwear totaling $108. Following the instructions from the security guard, I dropped off the package at their facility. I then emailed the representative who confirmed the return process to ensure that the team had received my parcel. Based on their guidance, I waited another 20 business days for the refund to show up on my card, but it never did. Now, I've been ignored with no responses to my emails over the past 10 days. Their online presence feels like a facade!
I ordered some footwear from a certain platform. Seven days later, it still hasn't shipped. I attempted to email them, but many messages bounced back due to a full inbox. I called twice to confirm my address (a well-known hotel), but they were unable to assist. Overall, it has been a terrible customer experience. I may need to initiate a chargeback through my bank.
I purchased flip-flops, and they broke in two different places. This is the third time I’ve faced this issue. The company offered me 20% off my next purchase for the broken item. Do they really think I would buy from them again? The product is overpriced and of poor quality, and the customer service is lacking. They should simply replace my damaged flip-flops.
Yesterday at a store, I paid for 6 items but found that only 5 were provided when I got home. The small item I paid for was missing. This was a disappointing shopping experience. Always check your items before leaving, or you might also be shortchanged. They also do not answer calls.
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