Review Time
Interesting...the reviews put me off, but I had already placed an order. I have to say my experience has been a good one. In the past two months I have now made 4 purchases. Received 2 of them and am very happy with the quality.
Interesting...the reviews put me off, but I had already placed an order. I have to say my experience has been a good one. In the past two months I have now made 4 purchases. Received 2 of them and am very happy with the quality.
Terrible service! I ordered a $2000 wedding ring in gold with a small diamond on the side from Crooked Howlett, in which they sent the wrong ring (I live in Norway). They agreed to reimburse for postage which I havent recieved and ignore my question when I ask. Then when it got sent back to them they sent a ring that was rushed in a week to make for my wedding. The rushed ring had a crack in it which got sent back to them... AGAIN! STILL NOT REIMBUSED, It then had taken 2 months to make which I was speaking with 'Jane' who agreed the ring would be sent marked as gift to Norway to avoid taxes. They then sent it to an address in Australia and when I told them they sent it to the wrong address they said there is nothing they can do!!?? Am i just not going to have my 2000 aud ring?They are an absolute joke and am going to try and take legal action if not solved as I have all the emails to prove these claims and the empty promises they made.
I purchased two rings from Howlett: the Square Onyx on March 2, 2025, and the Ace of Spades on March 3, 2025. A couple of days ago, I received the Ace of Spades and was very pleased with the quality—it was well worth the wait.As for the Square Onyx, it did ship, but I received the wrong item. I returned it to the provided address, and they are currently in the process of sending me the correct one.I’ve been a customer of Howlett since 2023, and their rings have always been of exceptional quality. I’m happy with my purchase overall. I believe the issue this time was due to a large influx of orders that may have overwhelmed their fulfillment process. Despite that, I decided to give them a second chance—and they delivered.Their customer service has been consistently responsive and attentive to my emails and messages. The purpose of this review is to let others know that this company is legitimate and appears to be learning from its mistakes.If you don’t mind waiting 2–3 months for a high-quality ring that stands the test of time, I’d say it’s totally worth it. Hope this helps.
I absolutely love my ring from Howlet so why 2 stars?The product design, concept and quality is fantastic. Completely unique, other brands are doing similar but something just stands out about CHD rings… so why 2 stars…The customer service communication is great, I’m in the UK but the emails are replied to swiftly… so why 2 stars…My ring size was wrong so I paid to have it changed, it arrives back and they send me the wrong size… I send it back and I’m still waiting. Ordered in November 2024… it’s now March 2025! Unfortunately it seems they priorities new orders, one day releases and money coming in more than they priorities more challenging purchases and unfortunately returning customers. I don’t think they are a dishonest company, you will get your ring… just be prepared to have a whole load of life admin you didn’t sign up for…
I placed an order on November 12, 2024, which I received just a few days later. However, I returned it the following day for resizing, as their website boasts a “perfect fit guarantee”. After receiving confirmation that the item had been returned, it remained marked as “pending inspection” for six weeks. During this time, I reached out multiple times via email and through their website but only received vague responses and unfulfilled promises like, “I’ll follow it up and get back to you.”, and then wouldn’t hear anything further. Eventually, on January 6, 2025, the order status updated to “order exchanged,” but nothing progressed from there. 10 days after this update I was forced to demand a resolution by close of business or pursue a refund. From reading past reviews after my experience, this seems to be an ongoing issue, which is really sad on their behalf. It’s disappointing, as I’ve always admired this brand and saved to purchase a few of their pieces in the past. Unfortunately, after this prolonged and frustrating experience with their customer service, I can no longer support them and won’t be purchasing from them again.Update – 15 Days Past the 10-Day Refund Promise, Still No RefundI initially posted this review on January 17, 2025, and unfortunately, the situation has only worsened. Despite being promised a refund within 10 days, it has now been 15 days, and I have still not received my money. Customer service continues to lead me in circles with empty promises and zero accountability.At this point, it’s clear that their customer service is beyond a joke. They do not care about their customers, nor do they have any interest in resolving issues. The repeated delays and lack of transparency make this company completely untrustworthy.Another major red flag is the company’s misleading review system. Their website claims to have over 1,000 positive reviews, yet there is no option to leave a review directly on their site. When I requested a link to do so, I was only provided with a link to this Trustpilot page, which has only around 60 reviews—most of which are negative.This makes it abundantly clear that they do not allow real customers to leave feedback on their own platform, likely to manipulate their reputation. A trustworthy business would allow all genuine customer experiences to be shared openly, but instead of fixing their repeated customer service failures, this company seems to hide the truth.This strongly suggests that they either:❌ Filter out negative reviews❌ Prevent real customers from leaving feedback❌ Fabricate positive reviews to maintain a false reputationA warning to anyone considering purchasing from this company—DON’T. If anything goes wrong with your order, you will be stuck in an endless loop of excuses, delays, and frustration. For the price you pay for these pieces, this level of service is utterly disgusting. Save yourself the stress and shop elsewhere.
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Howlet - the home of the modern signet ring, in exclusive limited series, sold once and never again. Allowed to age.
Cast in solid 925 Sterling Silver or 9ct Gold.
