Review Time
The most horrible experience of my life and it is still on going! I ordered from this shop in August, by the end of October I still had not received my products. I have been communicating with their customer service rep and I get the exact same response every time, "i will go check on your oder and give you an update" then weeks go by and there is no update. Now, I have requested a refund and I get the same response. I will check with team and give you an update. All I want is my money back so I can move on with my life. It should not be this difficult !HIGHLY RECOMMEND YOU SHOP ELSEWHERE !
I ordered a ring in early April that was supposed to take 10-15 business days to produce and ship. A month after ordering, I emailed about the delay. My complaint is that the online tracking never worked, however customer service always emailed me back promptly and politely. Unfortunately, there was never any actual information given. This continued about four times. Finally after 3 months I've decided to cancel my order. I wish the company well, but this was unacceptable to me. *UPDATE* 7-29-2024 - I just received an email out of the blue from Jana (the representative that I had spoken to multiple times). Unprompted, Jana stated that the company was very sorry for my experience and that they would ship me the ring I ordered in April. Shipping information was provided shortly after. Now, I've already been reimbursed for my purchase when I asked for a refund and cancellation (which was incredibly easy and painless). So I'm beyond impressed that A. A small company is making amends and going above and beyond. B. That Jana would even remember me. I can only imagine that Howlet discussed the issues they were having and decided to take a loss to make a 1st time customer's day. I'm very happy and impressed. I will update when I receive the ring.
As always with Howlet, careful workmanship is routine and incredible artistry is routine. However, in the case of this ring (Legacy Band II - M), the ring itself spins a pictorial tale of luck, life, birth, death, travel and learning eventually that (if your luck is good) you can return home, albeit as as changed person. Thanks again Howlet for the opportunity to wear a tremendous artifact, and to share in the story it tells!
12 Months, No Ring, No AccountabilityI ordered a ring from Crooked Howlet in June last year — it’s now been over 12 months, and I still haven’t received it. Let that sink in: a full year, and they’ve failed to deliver a single ring.In that time, I’ve sent over 30 emails trying to get answers. What I’ve received in return is vague promises, constant deflections, and outright silence. Their customer service is abysmal — completely unprofessional and clearly uninterested in resolving the issue. It’s like they hope you’ll just give up and forget they owe you something.They continue to advertise and take new orders while people like me are still left waiting indefinitely. How is this even legal?Crooked Howlet operates like a scam — all polish on the surface, but once they have your money, the communication vanishes and so does your product. At this point, I’ve lost trust entirely. Based on my experience, I strongly urge others to stay far away from this company.They do not deserve your business. They deserve to be called out.
Terrible quality rings, mine snapped after 1 year. For some reference I have other silver rings that I’ve been wearing daily for 20 years and they are fine. It’s only my crooked howlet ring that has fallen apart. Customer service was also terrible while trying to get this issue rectified. I ended up just giving up.Edit in reply to ownerWhen you say I abused your staff are you talking about when I said “ So even though I live literally 300m from you, you are insisting I post it to you? You realise how stupid that sounds right?” if you classify that as abuse I think you need to harden up a little. Also if you are going to use quotation mark at least get the quotation correct. Here is what I said exactly, copied and pasted from our IG conversation “ As I said in one of my previous messages, I can just drop it in your mailbox there if you want? But I’m not going to worry about it now. This terrible customer service interaction has turned me right off your brand. Instead of getting the crappy ring you sold me that snapped after 1 year fixed I’m just gunna talk sh!t about your brand to everyone I know instead”Seems fair. Deal poorly with your customers and they will talk poorly about you. Also you guys have photos of the snapped ring that I sent you. It’s a shame we can’t post screen shots here so we can show everyone the truth.
Their reputation speaks for itself, so my review may or may not influence you to buy from them. Just let me explain, keep reading..I bought two rings for them. The first was a gift for my Mom. I received it in a timely manner before the holidays of 2022 and the quality was superb. Mom loves it, hasn't taken it off since. The second was for me. I bought the Memento Mori coin. Again received it quick enough, there is a process with each ring they make and the shipping from Australia to the United States. The quality was exceptional, and I was happy with it. I had been wearing it for two months even while working. One day at work, my hand got caught underneath a concrete bucket, it came down on the finger i was wearing the ring. It damaged the ring, turned it oval shaped. If anything, saved my finger. I contacted CHD. Jane, their customer service rep, made the process of returning the ring so easy. I sent the ring back, they repaired and sent it back to me WITHOUT CHARGING ME. You can't beat that.CHD is great and I'm so happy I chose their jewelry over others. Don't wait, get that ring you've been obsessing over. You wont regret it!
I bought the first ring opal 10000148032652 as the order number reference, well RING is a good design and look GOOD but the only minus point is about size fitting, first of all, this is an Australian-based company so I think only Australian people should buy them because I'm from the UK I ordered and paid just £15 for one-time delivery and the rings was very small I returned them and paid £15 again to send Australia, again received my ring but again ring size is small, I think they sending me US SIZE RINGS. Well now I can't afford to send it back and spend £15 again, it's a costly and West of money. So honestly I don't suggest outsizing Australian customers should buy.
I have purchased 2 rings from Crooked Howlet Designs. The second one was a gift from work and was a custom design. India and the team helped me through the process with the correct size to design to finished products.LOVE both my rings and get lots of compliments on the quality and design.
Disappointing customer service, really frustrating experience trying to get a reply after making a plan for custom workUpdate in response to owner's reply:1. A review of your customer service IS reviewing your service. The review isn't for not taking on a bespoke order, it's for your god awful customer service (which is pretty evident in your review responses).2. It's not unreasonable to expect a reply when you've tried to contact multiple times over the course of months. You responded to this in 11 hours!3. It's hardly ironic, I'm perfectly fine with you not taking on bespoke jobs anymore to better handle the demand for your off the shelf products - good for you, eh? But I'm not telepathic and couldn't possibly know that because *no one would respond*!4. If you no longer do custom work, maybe take down your 'Customs & Bespoke' page - it's literally the first option on your website under INFORMATION. howlet(dot)co/pages/chd-customsCheers
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Howlet - the home of the modern signet ring, in exclusive limited series, sold once and never again. Allowed to age.
Cast in solid 925 Sterling Silver or 9ct Gold.
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