cruiseamerica.com

3.9
3.9 Based on 294 reviews

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Average Rating

3.9

/
5

294 Reviews

5 Star
67%
4 Star
2%
3 Star
5%
2 Star
3%
1 Star
23%

Filtered Reviews

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Review Time

Jodie Brooks
Customer service simply the best! …

Although we had to cancel our rental due to elderly family member having an accident. The entire experience from reservations to speaking with sales has been very good. We were able to view RVS, call and ask questions as well as canceling with full refund was quite easy. We will definitely rent from them when we all get healthier. Thank you for such great customer service.

5
Date of experience: Jun 23, 2025
Calla C.
Very easy

Very easy, Colin was very agreable !

5
Date of experience: Jun 23, 2025
Braxton Cooper
Cruise America Saved Our Vacation — and Our Wallet!

I was booking online with Cruise America when a low inventory message popped up, prompting me to call. That call ended my online reservation—but it turned out to be a blessing in disguise. The agent I spoke with was fantastic. She calmly walked me through alternate pickup locations with better inventory and found us a unit that worked perfectly.Even better, we had originally overlooked the smaller RV options, and she showed us one that fit our needs and saved us over $1,000 from our original estimate. Add to that the unlimited miles special, and it was an incredible deal.Thanks to her help, our vacation was back on track, stress-free, and more affordable than we expected. Cruise America really came through—and I wouldn’t hesitate to recommend them.

5
Date of experience: Jun 21, 2025
JusteDrole35
I was not able to make my trip but…

I was not able to make my trip but reservation was so easy to do having a young lady that helped me balanced out, but I need to have done for me and my family. Thank you so much.

5
Date of experience: Jun 20, 2025
Philip Ross
The representative I spoke with was…

The representative I spoke with was pushy in asking me if I wanted to make a reservation. I was in the midst, several times, in asking her questions, and she wanted me to commit without hearing out all of my questions. I had to tell her, "I'm stilling asking questions".

3
Date of experience: Jun 19, 2025
Corina
Great service

Made my reservation over the phone the guy was great helping with all the details got me a great rate can't wait to go

5
Date of experience: Jun 19, 2025
Finn Barnes
Steven was great.

My sales agent Steven was great. He answered all of my questions.I am excited to begin my vacation with the RV rental.

5
Date of experience: Jun 17, 2025
Marilyn P.
Easy to book and easy to cancel

Easy to book and easy to cancel. Had to change plans this year.

5
Date of experience: Jun 16, 2025
Marcie Brown
Knowledgeable and Helpful

I talked to three different reps while researching and booking my trip. They were all incredibly knowledgeable about the products and service they offer, patient as I asked 1 million questions, and helpful beyond what I think should be expected. Will definitely book again.

5
Date of experience: Jun 16, 2025
Braxton
Friendly, thorough, and efficient! I highly recommend these guys for your RV needs.

The best customer service experience both times. This is much like finding a unicorn on a hike.

5
Date of experience: Jun 16, 2025

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