Review Time
RECRUITING FORMER CUSTOMERS FOR A CLASS ACTION LAWSUIT AGAINST CRUISE AMERICA FOR MALFEASANCE. NEVER NEVER NEVER rent from Cruise America. Our rental in May was a total outright disaster, with broken shower pipes flooding the bed, the shower drain clogged and flooding the floor--ALL ON THE VERY FIRST DAY OF OUR RENTAL--and an RV battery that would work only for an hour or so without the vehicle on or being plugged in to shore power which prevented us from camping off grid with our friends for a week as we had long planned to do.Then, after all this. they refused to pay all the costs we had to spend to fix things and when we filed a complaint with the Oregon Attorney General's Office they lied to them claiming everything was returned in "working order"-- but failing to say that was because WE PAID to get things fixed, that they failed to reimburse us for those costs, that WE lost precious days of our limited vacation time having to get everything fixed, and 1/3 of our vacation was destroyed because we could not dry camp with our friends due to the faulty RV battery.They are a poorly run.dishonest corporation this is only interested in their own financial interests.We are considering organizing people with similar complaints and filing a CLASS ACTION SUIT against them. This will likely be the only way to change their greedy dishonest harmful behaviors. Let us know if you would be interested in participating
As a family of 4 from Germany we rented an RV from Cruise America (CA) in San Francisco for a 4-week tour around some national parks in the western/southwestern USA in April. The RV was unsafe, run down, and poorly maintained. Four major appliances didn’t work (fridge, stove, shower and heater). Other features that were compromised or didn’t work included back-up sensor, screen door and door lock, windscreen wipers, lights and toilet door. Three times during our trip we had to either go out of our way or make a special stop at our additional expense, as we followed CA’s instructions to ‘fix’ some of the problems. We found CA’s “customer service” and communication around the issues we experienced to be lacklustre at best. Managers conveniently were never available to speak with us, and we were passed from one person to another as we tried to resolve the RV’s many issues. Because we lost time on our rental in order to ‘fix’ the numerous issues, CA’s own policies stated we would be due a partial refund. But it took MONTHS of wrangling with CA, involving the Better Business Bureau and many emails, before we eventually received a nominal refund that did not at all cover our additional expenses.This whole experience left a very sour taste in our mouths and marred a trip we had been planning for over a year. If you’re wanting to rent an RV in the USA, we STRONGLY recommend that you stay far away from Cruise America.Added comment after reply from CA: Typical response from CA when you read through other responses from the company (probably AI generated) after customers give one star ratings - lots of apologies and promise to improve service, but nothing changes. The resolution you said you ultimately offered was another example of twisting the truth from your side (we've been told that we would get compensated adequately for all expenses, time and troubles). We encountered a substantial financial loss that did not at all cover our additional expenses (throwing spoiled food away, expenses for gas to detour to places to get repairs done ) as well as time wasted and only got a marginal refund at the end after months of wrangling with different departments and people of your company. No CA, you can't change what happened, but you could at least compensate expenses your policies and representatives on the phone promised, but you never did. To give your company one star is even exaggerating!
As a family of 4 from Germany we rented an RV from Cruise America (CA) in San Francisco for a 4-week tour around some national parks in the western/southwestern USA in April. The RV was unsafe, run down, and poorly maintained. Four major appliances didn’t work (fridge, stove, shower and heater). Other features that were compromised or didn’t work included back-up sensor, screen door and door lock, windscreen wipers, lights and toilet door. Three times during our trip we had to either go out of our way or make a special stop at our additional expense, as we followed CA’s instructions to ‘fix’ some of the problems. We found CA’s “customer service” and communication around the issues we experienced to be lacklustre at best. Managers conveniently were never available to speak with us, and we were passed from one person to another as we tried to resolve the RV’s many issues. Because we lost time on our rental in order to ‘fix’ the numerous issues, CA’s own policies stated we would be due a partial refund. But it took MONTHS of wrangling with CA, involving the Better Business Bureau and many emails, before we eventually received a nominal refund that did not at all cover our additional expenses.This whole experience left a very sour taste in our mouths and marred a trip we had been planning for over a year. If you’re wanting to rent an RV in the USA, we STRONGLY recommend that you stay far away from Cruise America.Added comment after reply from CA: Typical response from CA when you read through other responses from the company (probably AI generated) after customers give one star ratings - lots of apologies and promise to improve service, but nothing changes. The resolution you said you ultimately offered was another example of twisting the truth from your side (we've been told that we would get compensated adequately for all expenses, time and troubles). We encountered a substantial financial loss that did not at all cover our additional expenses (throwing spoiled food away, expenses for gas to detour to places to get repairs done ) as well as time wasted and only got a marginal refund at the end after months of wrangling with different departments and people of your company. No CA, you can't change what happened, but you could at least compensate expenses your policies and representatives on the phone promised, but you never did. To give your company one star is even exaggerating!
We were thrilled to pick up the RV to start our vacation. When the RV was brought out to us its was filthy. The floor was covered in muddy footprints and grit that was dragged in by the man showing us the unit. I told him that I see they don't mind leaving me a mess but I was sure they would charge me for the same! There were 2 drawers that wouldn't close all the way so we had to tie them shut. I had to take 20 minutes to clean before I was comfortable taking off. We were told about dumping the tanks and made sure to to that before we brought it back. However because I closed the valve after I emptied it I was still charged the $60! They also tried to charge me a cleaning fee when the RV was returned 100X cleaner than it was picked up. The interior AC unit didn't work at all and the celling lights poured in water when it rained. This was a horrible waste of money with an exorbitant amount of fees on a literal Junker! AVOID at all costs!! WORST VACATION EVER! read less
We were thrilled to pick up the RV to start our vacation. When the RV was brought out to us its was filthy. The floor was covered in muddy footprints and grit that was dragged in by the man showing us the unit. I told him that I see they don't mind leaving me a mess but I was sure they would charge me for the same! There were 2 drawers that wouldn't close all the way so we had to tie them shut. I had to take 20 minutes to clean before I was comfortable taking off. We were told about dumping the tanks and made sure to to that before we brought it back. However because I closed the valve after I emptied it I was still charged the $60! They also tried to charge me a cleaning fee when the RV was returned 100X cleaner than it was picked up. The interior AC unit didn't work at all and the celling lights poured in water when it rained. This was a horrible waste of money with an exorbitant amount of fees on a literal Junker! AVOID at all costs!! WORST VACATION EVER! read less
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