cruiseamerica.com

3.9
3.9 Based on 294 reviews

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Average Rating

3.9

/
5

294 Reviews

5 Star
67%
4 Star
2%
3 Star
5%
2 Star
3%
1 Star
23%

Filtered Reviews

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Review Time

Ingrid Coleman
I spoke with Tim

I spoke with Tim, who is very kind, considerate and easy to talk with. He did not put on any pressure to book and was very helpful

5
Date of experience: Jun 16, 2025
Wanda J.
Easy to book and easy to cancel

Easy to book and easy to cancel. Had to change plans this year.

5
Date of experience: Jun 16, 2025
Audra F.
super efficent customer service

The customer service is super efficient and the Guys I chatted with were kind and herpes me a lot with my reservation. Highly recommended.

5
Date of experience: Jun 15, 2025
Angelica
I appreciate your great customer…

I appreciate your great customer service and no hassle with my cancellation. We will probably try again in September or October. Thank you

5
Date of experience: Jun 14, 2025
Mason Castro
Professional 👍🏼

5
Date of experience: Jun 13, 2025
JR66
Reservation process was easy

Reservation process was easy. Rep was very helpful and knowledgeable

5
Date of experience: Jun 13, 2025
Customer service was very good

Customer service was very good. They explain a lot of details. If you need to cancel and how to do it. Was very important.

5
Date of experience: Jun 11, 2025
Lorinda Morris
Great customer service

I called the 800 number expecting to get a recording but got a live person. I was delighted to have a human to speak with on the phone. We talked and she she answered all my questions very patiently. Never ever having rented before I was impressed on the customer service I received. Thank you.

5
Date of experience: Jun 11, 2025
Valentine Cooper
What I got for $3400.00 renting from Cruise America

I spent close to $3400.00 for an RV #310090 that didn't even have a TV or a slide out. The valve on the propane inlet was damaged so it was half full when i got it and couldn't use the stove or furnace because i had to conserve so the fridge stayed cool. I drove 10 miles when the tire pressure sensor went off. I had les shwab check the tire pressure and all was good but for the whole trip the sensor went off every 3min.After filling the fuel tank for the first time, the fuel inlet sensor went off and for the whole trip i had two sensors go off every 3min. When it came time to use the generator, it was so loud, other campers could hear it from across the lake and consequently, I spent half my vacation trying to find suitable camping that wouldn't piss off anybody using the generator. The RV was filthy when i picked it up, so I had to clean it before then again after I was done with it. All in all, It was more educational than fun renting from you. On top of that, I told all this to your rep who signed me out that I better not be charged for use of the generator or any extra milage due to all the problems I had but was charged $489.23 anyway. I hope corporate reads this and actually does something to make this right because nobody should have their vacation ruined the way mine turned out. toren maier

2
Date of experience: Jun 11, 2025
Patty Cooper
Making reservations was very easy

Making reservations was very easy. Answered all my questions. Person was very knowledgeable in rentals

4
Date of experience: Jun 10, 2025

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