Review Time
⚠️ Deeply Disappointed – Beware of Cruise America’s Neglect and Poor Customer ServiceOur recent experience with Cruise America was nothing short of a disaster. I am writing this review not out of frustration alone, but as a warning to others considering renting from this company. If you’re expecting a safe, well-maintained RV and a company that stands behind its product—look elsewhere.We rented an RV from Cruise America's Warrenton, VA location and were immediately concerned by the poor condition of the vehicle. Structural damage, water stains, delamination, and signs of past leaks were apparent from the start. Despite alerting staff to these issues at pickup, we were brushed off. Still, we proceeded due to our tight schedule and the fact that we had already driven three hours to collect the unit.Unfortunately, the problems didn’t stop at cosmetics. We encountered a series of serious mechanical and safety failures throughout our trip, including:A dangerously malfunctioning shower knob that led to our autistic son being burned with hot water—an event that was traumatizing for our family.Multiple water leaks, including one that damaged a $1,500 laptop.Mold growth that forced us to vacate the RV for the safety of our children.A broken driver’s side mirror, non-functioning speedometer, a leaking toilet, and an unreliable refrigerator that cost us a fridge full of groceries.All issues were documented on video, and we reported them through the proper channels, both to their corporate office and the rental location. We even offered to provide all video evidence. Their response? A $100 gift certificate toward a future rental. Not a refund. Not a sincere apology. Just a voucher as if we would ever consider renting from them again.This response was insulting and completely failed to address the financial and emotional cost of their negligence. We were forced to borrow money to rent a cabin mid-trip due to the mold exposure—something that should never happen if a rental unit is properly maintained and inspected.To say Cruise America's customer service is lacking would be an understatement. Their unwillingness to accept responsibility for renting out a unit in such poor condition and their refusal to offer any meaningful compensation reflects a company more interested in profit than customer safety or satisfaction.We rented this RV specifically because of our sons' disabilities and the privacy camping provides our family. What should have been a joyful trip turned into a stressful, costly ordeal.I strongly urge anyone considering Cruise America to think twice. If anything goes wrong—and based on our experience, it likely will—do not expect support, accountability, or basic decency from this company.
⚠️ Deeply Disappointed – Beware of Cruise America’s Neglect and Poor Customer ServiceOur recent experience with Cruise America was nothing short of a disaster. I am writing this review not out of frustration alone, but as a warning to others considering renting from this company. If you’re expecting a safe, well-maintained RV and a company that stands behind its product—look elsewhere.We rented an RV from Cruise America's Warrenton, VA location and were immediately concerned by the poor condition of the vehicle. Structural damage, water stains, delamination, and signs of past leaks were apparent from the start. Despite alerting staff to these issues at pickup, we were brushed off. Still, we proceeded due to our tight schedule and the fact that we had already driven three hours to collect the unit.Unfortunately, the problems didn’t stop at cosmetics. We encountered a series of serious mechanical and safety failures throughout our trip, including:A dangerously malfunctioning shower knob that led to our autistic son being burned with hot water—an event that was traumatizing for our family.Multiple water leaks, including one that damaged a $1,500 laptop.Mold growth that forced us to vacate the RV for the safety of our children.A broken driver’s side mirror, non-functioning speedometer, a leaking toilet, and an unreliable refrigerator that cost us a fridge full of groceries.All issues were documented on video, and we reported them through the proper channels, both to their corporate office and the rental location. We even offered to provide all video evidence. Their response? A $100 gift certificate toward a future rental. Not a refund. Not a sincere apology. Just a voucher as if we would ever consider renting from them again.This response was insulting and completely failed to address the financial and emotional cost of their negligence. We were forced to borrow money to rent a cabin mid-trip due to the mold exposure—something that should never happen if a rental unit is properly maintained and inspected.To say Cruise America's customer service is lacking would be an understatement. Their unwillingness to accept responsibility for renting out a unit in such poor condition and their refusal to offer any meaningful compensation reflects a company more interested in profit than customer safety or satisfaction.We rented this RV specifically because of our sons' disabilities and the privacy camping provides our family. What should have been a joyful trip turned into a stressful, costly ordeal.I strongly urge anyone considering Cruise America to think twice. If anything goes wrong—and based on our experience, it likely will—do not expect support, accountability, or basic decency from this company.
1. We lost our sewage hose on a rough paved road because the flap shook loose while driving. We had to go out of our way to have it replaced. After that, we taped the flap shut to prevent the loss of the new hose.2. We had at least three mice in our RV gnawing at our food, and we had to buy mouse traps to get rid of them, including handling the dead mice. We lost some of our apples and bagged nuts to mice and had to discard them due to the risk of contamination. Photos of the apple and dead mice are enclosed.3. The key to the locked outside storage areas broke off, and we had to organise a replacement with a locksmith. 4. The last and main issue was the complete breakdown of our refrigerator. We tried it by switching it off and on repeatedly. When that didn't work, I started calling the Cruise America Hotline. One of the employees arranged an appointment with RV Country in Klamath Falls to have the refrigerator checked out. The technician informed us, as well as someone in the call centre, that the cooling unit was broken. They did not have any replacement parts, neither the unit nor the complete refrigerator. We called the hotline again to have the fridge either repaired or replaced at Cruise America Portland, OR, however, it was not possible at all. We attempted to schedule a repair in Seattle, WA however, we were informed that new refrigerators would not arrive until later. This did not fit at all with our travel plans as we had to hand the RV back in San Francisco. A change of the RV unit was also not possible due to the high demand for RV units at the time.We did not buy any ice to put in our refrigerator. We did not want the fridge and possibly the heater installed below it, in case such a bag had holes flooded with water. A cooler with ice was also not an option for us. We struggled with the available space in our C21 unit already and did not know where to put a cooler. We had sliced meat in our fridge and had to throw away some of it.We specifically booked an RV with a refrigerator to solve any trouble with produce during our travels. For 10 days, we had to drastically reduce our selection of produce due to a lack of cooling options in remote National Parks. Grilling steaks was entirely out of the question.We are very disappointed with the lack of genuine assistance during our travels and the numerous issues we encountered with our RV. We were willing to adjust our travel plans to be at locations where the refrigerator could be repaired or replaced.Since returning the RV unit, Costumer Service is playing dead regarding any compensation, regardless of how many mails or calls where placed.Edit December 7th 2025: It's fine, that Cruise America reacted here and promised that somebody will look into it and get in contact. That was a month ago and nobody got in contact with us.
I only tapped one star because we couldn’t give it ZERO. We have been stranded for 5 days without resolution and after numerous calls to their traveler assistance line- who will tell you that keeping a family of 4 on the side of the highway in Glacier National Park blackout is safe. Have been speaking with Jun and Kelli with their travelers assistance program and zero help. It took SIX hours to be towed the first night to a safe location after I had to make multiple other calls. Utterly disgusted. Do not use them
1. We lost our sewage hose on a rough paved road because the flap shook loose while driving. We had to go out of our way to have it replaced. After that, we taped the flap shut to prevent the loss of the new hose.2. We had at least three mice in our RV gnawing at our food, and we had to buy mouse traps to get rid of them, including handling the dead mice. We lost some of our apples and bagged nuts to mice and had to discard them due to the risk of contamination. Photos of the apple and dead mice are enclosed.3. The key to the locked outside storage areas broke off, and we had to organise a replacement with a locksmith. 4. The last and main issue was the complete breakdown of our refrigerator. We tried it by switching it off and on repeatedly. When that didn't work, I started calling the Cruise America Hotline. One of the employees arranged an appointment with RV Country in Klamath Falls to have the refrigerator checked out. The technician informed us, as well as someone in the call centre, that the cooling unit was broken. They did not have any replacement parts, neither the unit nor the complete refrigerator. We called the hotline again to have the fridge either repaired or replaced at Cruise America Portland, OR, however, it was not possible at all. We attempted to schedule a repair in Seattle, WA however, we were informed that new refrigerators would not arrive until later. This did not fit at all with our travel plans as we had to hand the RV back in San Francisco. A change of the RV unit was also not possible due to the high demand for RV units at the time.We did not buy any ice to put in our refrigerator. We did not want the fridge and possibly the heater installed below it, in case such a bag had holes flooded with water. A cooler with ice was also not an option for us. We struggled with the available space in our C21 unit already and did not know where to put a cooler. We had sliced meat in our fridge and had to throw away some of it.We specifically booked an RV with a refrigerator to solve any trouble with produce during our travels. For 10 days, we had to drastically reduce our selection of produce due to a lack of cooling options in remote National Parks. Grilling steaks was entirely out of the question.We are very disappointed with the lack of genuine assistance during our travels and the numerous issues we encountered with our RV. We were willing to adjust our travel plans to be at locations where the refrigerator could be repaired or replaced.Since returning the RV unit, Costumer Service is playing dead regarding any compensation, regardless of how many mails or calls where placed.
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