Review Time
My experience with this 3PL has been incredibly disappointing, and I feel compelled to warn other small businesses. They charged excessive rates for inbound stock, including a shocking $24 just to bring in a single pallet of 6,000 units. When I chose to part ways, they demanded $0.50 per unit to release my own inventory, leading to a staggering bill of over $4,000. They withheld my stock and locked the doors, refusing to let me speak to anyone, forcing me to involve law enforcement before they finally allowed access. I had no option but to pay to reclaim my inventory as my business was suffering. Even after this ordeal, product exchanges were sent to their warehouse, and they ignored all attempts to communicate regarding the release of that stock. There are numerous hidden fees. They market themselves as “cost-saving,” but they ended up costing my business thousands, causing significant stress, delays, and disruption. If you're a small business owner, steer clear of this company to avoid my mistakes.
This has been the most frustrating company I've ever interacted with. Their technology consistently failed, leading to incorrect fulfillment of orders. I've lost a significant amount of money due to their practices. They charged me double for mailing and assessed unit rates on a third of my stock to exit, along with charging for over 700 boxes when I only inbounded 500 and sold half. They charged based on unit size for storage rather than carton rates. Their tactics are deliberate; they obscure crucial information, forcing you to manually calculate mailing and storage fees to catch their errors.
After three years of working with this 3PL, I am extremely unhappy and frustrated with the services provided. They consistently overcharge me weekly, along with fees that their staff cannot explain. Their team lacks experience and professionalism, and they have repeatedly failed to provide a fair and reasonable service. If you are considering a 3PL, I recommend avoiding this one; there are many others that offer better services.
My experience with this 3PL has been incredibly disappointing, and I feel compelled to warn other small businesses. They charged excessive rates for inbound stock, including a shocking $24 just to bring in a single pallet of 6,000 units. When I chose to part ways, they demanded $0.50 per unit to release my own inventory, leading to a staggering bill of over $4,000. They withheld my stock and locked the doors, refusing to let me speak to anyone, forcing me to involve law enforcement before they finally allowed access. I had no option but to pay to reclaim my inventory as my business was suffering. Even after this ordeal, product exchanges were sent to their warehouse, and they ignored all attempts to communicate regarding the release of that stock. There are numerous hidden fees. They market themselves as “cost-saving,” but they ended up costing my business thousands, causing significant stress, delays, and disruption. If you're a small business owner, steer clear of this company to avoid my mistakes.
We relied on this 3PL for managing our fulfillment needs, but over 828 units went missing. Technical failures delayed our fulfillment for weeks, and we were charged for storage despite the delays being their fault. Several SKUs were misrecorded. We acted in good faith but faced unnecessary mistakes. Additionally, we've noticed a surge in vague positive reviews from one-time users. Proceed with caution if you're evaluating 3PLs in Australia or a Melbourne warehouse.
I am thoroughly impressed with the excellent third-party logistics services provided by this company. From the start, their team demonstrated professionalism and a strong understanding of our logistics needs. They have optimized our entire supply chain process, offering efficient warehousing, precise inventory management, and timely delivery. Their advanced technology allows for real-time tracking, significantly improving our operational transparency and customer satisfaction. What distinguishes them is their dedication to customer service; the team is always responsive, accommodating, and proactive in addressing concerns. Their tailored solutions perfectly meet our business needs, making logistics seamless and worry-free. Overall, they have surpassed our expectations in every way. If you're seeking a reliable, efficient, and customer-focused 3PL provider, I highly recommend them for their excellence in logistics services.
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