Review Time
I wish I could give 0 stars. I ordered a romper in my normal size (size 4), and it fit more like a size 00. The sizing is completely inaccurate.
Per the company’s own policy, exchanges must be requested within 7 days of receiving the item. I followed that policy and submitted my exchange request within 3 days. When I didn’t receive a response, I followed up again on day 5. Still nothing. By day 7, I had reached out a third time, and again received no response at all.
It honestly feels like the company intentionally ignores exchange requests so they don’t have to honor their own policies. That is unacceptable customer service and extremely dishonest.
You can even go to their social media accounts and see that comments are limited or blocked, which makes it very clear they don’t want customers publicly sharing their experiences. That alone says a lot.
Buyers beware. Based on my experience, this company does not stand behind its policies, and the lack of transparency and customer service is a major red flag. I will never purchase from Cutely Covered again.
I wish I could give 0 stars. I ordered a romper in my normal size (size 4), and it fit more like a size 00. The sizing is completely inaccurate.Per the company’s own policy, exchanges must be requested within 7 days of receiving the item. I followed that policy and submitted my exchange request within 3 days. When I didn’t receive a response, I followed up again on day 5. Still nothing. By day 7, I had reached out a third time, and again received no response at all.It honestly feels like the company intentionally ignores exchange requests so they don’t have to honor their own policies. That is unacceptable customer service and extremely dishonest.You can even go to their social media accounts and see that comments are limited or blocked, which makes it very clear they don’t want customers publicly sharing their experiences. That alone says a lot.Buyers beware. Based on my experience, this company does not stand behind its policies, and the lack of transparency and customer service is a major red flag. I will never purchase from Cutely Covered again.
I am not sure how this company got any high ratings. I have purchased several items from them and have had one issue after another. I bought 2 mystery boxes at the same time and got the exact outfit twice. I've paid for items that I never received. They do not respond to email. I've left chats on their website to no resolution. I've even bought outfits that came back stained. Complained, but no response
Cutely Covered has earned a faithful customer in me! I absolutely love their hats, jumpsuits, and two-piece sets—the quality is top-tier and the styles are always on trend. What really stands out is the variety, bold colors, flattering cuts, and a wide range of sizes that make it easy to find pieces that fit and feel amazing. Whether I’m dressing up or keeping it casual, Cutely Covered always delivers looks that make me feel fabulous. Highly recommend!
My experience was great because the colors were on Valentines Day my 6th anniversary in which red/black was available in the dress as well as the hat. My husband and I were able to match up. My items arrived earlier than promised and I was able to track everything promptly. The items also looked better vs online view by the gorgeous beautiful model. Thank you for making my night of love in which my husband told me "you look as lovely as the day I met you this day same day/time 6yrs ago".
DO NOT BUY FROM THIS COMPANY! They have POOR customer service. They sent me a used, unwearable hat and told me “if I believe the item arrived in such condition to report it to the carrier”. It was not a carrier issue. It was their issue that they refused to fix. They will only give you store credit and make you pay for return shipping. I will never do business with them again. They would not take accountability for their wrong doing.
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