d1store.com.au

4.8
4.8 Based on 21 reviews

DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Re...

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Average Rating

4.8

/
5

21 Reviews

5 Star
79%
4 Star
13%
3 Star
4%
2 Star
0%
1 Star
4%

All Reviews

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Review Time

MR35
Fantastic Experience with Great Pricing

The service was outstanding. They offered a competitive price for the drone and additional accessories, and efficiently handled all the necessary steps to connect my care service to my account.

5
Date of experience: Jan 16, 2026
Abner L.
Completely Disappointed with the Experience

I have never felt more taken advantage of and deceived than during this unfortunate transaction. The significant issues and unhelpful service were shameful. This organization operates as a facade, not as the main entity you believe you are engaging with. Do not anticipate any support or service here. Never again.

1
Date of experience: Dec 25, 2025
Lester Coleman
Support Team Made It Easy for Me

I didn't set up my care refresh plan within 48 hours, and it was actually just over two months later, but it was completely hassle-free. The support team assisted me without any issues. Thank you!

5
Date of experience: Dec 11, 2025
Swift resolution and excellent communication regarding my order mistake

I received prompt service and clear communication when I accidentally ordered the wrong care product. They exchanged it, refunded the difference, and coordinated with the supplier within two days. I will definitely shop with them again.

5
Date of experience: Dec 08, 2025
Beatrice Brown
Excellent customer support

I have owned multiple drones without any issues, but I faced a challenge binding my latest drone. However, the support team resolved it for me in just two days. I would highly recommend them to anyone looking to buy a drone.

5
Date of experience: Dec 04, 2025
Sean Fleming
Exceptional service

Exceptional service.

5
Date of experience: Dec 04, 2025
Chara Parker
Quick assistance and great communication

I received prompt assistance and excellent communication when I mistakenly purchased the wrong care product. They exchanged it, processed a refund for the price difference, and coordinated with the supplier within two days. I will definitely shop here again.

5
Date of experience: Dec 01, 2025
Felix Brooks
Warranty concern right from the start

I bought a product and encountered an issue immediately upon unboxing. I had to return it to the repair service at my expense, which meant I lost access to it for three weeks. Upon its return, I received no report explaining the cause of the problem.

3
Date of experience: Nov 28, 2025
Isidore Cooper
Awaiting delivery

I can't provide feedback yet as I haven't received my order. It would be helpful if the app could notify me by 8 AM on the day of delivery, indicating whether it will arrive in the morning or afternoon. I visited a local store and found their service to be very helpful.

4
Date of experience: Nov 27, 2025
Valda
Drone purchase experience

The buying process was straightforward, shipping was incredibly fast, and the packaging was secure. I'm thrilled with my drone.

5
Date of experience: Nov 27, 2025

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Business Details

  • DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services. See more

  • email info@d1store.com.au
  • call 0392887800
  • language https://www.d1store.com.au

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