Review Time
I've been attempting to contact the service team for the past week after my appointment was canceled. All the contact numbers seem unavailable, and it feels like they have vanished. I've been paying monthly and feel completely deceived.
An engineer came out and stated that a new dishwasher was necessary. I was sent a link for a potential replacement, which I accepted. However, weeks later, I still haven't received a replacement because the team couldn't place the order due to issues with their account, which I only learned after following up. Now, I'm not getting any responses to my emails, and my calls don’t go through. I'm extremely frustrated with the lack of follow-up service after they were quick to take my payments every month.
Their phone line is perpetually busy, which is odd for a business. Previously, I had options when I called. I wanted to cancel my contract, and after two attempts, I requested an email confirmation of the cancellation and the direct debit stop, but I still haven't received anything. I'm not impressed and wouldn't recommend them.
I've been unable to reach them. My daughter-in-law has been waiting over four weeks for compensation to replace her broken fridge freezer. They don't provide new for old but allow her to choose a standard replacement, so she requested a refund to buy her own. Now, when we call, the numbers don't connect. Avoid this provider; they are scammers.
An engineer visited and said a replacement appliance was necessary. I was sent a link for a possible replacement, which I agreed to. Weeks later, I still haven't received the replacement due to issues on their end. After following up, I found out they couldn't place the order. Now, I'm not getting any replies to my emails, and calls don't connect. I'm extremely disappointed with the follow-up service after they happily received my payments each month.
I've had a terrible experience. An engineer assessed my dryer five weeks ago and promised a replacement. Shortly after, I was told I would receive a cash payout, which I'm still waiting for. I keep getting told they're working on it. As someone with mental health issues and a physical disability, my dryer is crucial. I'm very disappointed and will seek another provider in the future.
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