Review Time
I was not aware that I could have created my own deed poll for free. You can literally copy and paste the required text off of the government website. I understand this is a company, but it would be good for a disclaimer to be on the website. However, the deed poll I received looked smart and I used it to change my name with banks and the DVLA. The only issue I had is with the certified copy. On the deed poll.org.uk website it explicitly states that verified copies will be accepted by the passport office. This IS NOT true. I receive an email from HMPO today asking that I send the original deed poll.
Absolutely disgusting serviceI applied for 2 change of names last year and have come to apply to renew passports this year with the name change. I have faced an issue with the passport service so have contacted this company for help as it states they can help in their email confirming all details. I spoke to an extremely unpleasant unprofessional agent called VERITY. During the call someone walked into the office and she acknowledged them loudly whilst on the phone to me - this was the post person. VERITY continued to speak over me and the aided her voice throughout the call at times huffing loudly. When I asked for her superiors details she asked ‘why’, after asking numerous times I got the name Toby but she didn’t know when Toby would be in the office. Absolute shambles of a company with extremely unprofessional customer service
This is not an official service of any kind. You can write a deed poll on the back of a napkin and it's still valid. Basically, they rely on people who don't know this thinking they need to apply for a deed poll so they can charge you £50+ for a document that didn't need appyling for in the first place.
Beware of hidden costs and lack of transparency with this company.They charge you without any breakdown or invoice, and it was simply a surprise on my bank statement.I requested a refund for the documents that never arrived. Their customer service (Toby) was horrible. Once I requested refund for undelivered deed poll her response was that they didn't get anything returned by Royal Mail. She simply came up with a response about the number of customers they have snd etc (as another reviewer mentioned) instead of addressing the issue of refund.More people should share their experience and review of this company so that people don't lose money like I did.
It’s a scam. They have no official prices and make up their prices as they go. They have no understanding of anything legal and they are SO rude. Disgusting company scamming and taking advantage of others. Save yourself the hassle, just go through the official Gov website. It’s so much better!!
I'm surprised by the negative reviews. I first used deedpoll.org.uk around 10 years ago and it was a smooth and easy transaction. I've used them again today and again, so far, it's been a smooth and easy transaction. There was a slight error with the discount not being applied so I emailed customer services and only a short while later got a response with an apology and the error has been rectified. The documents you receive upon changing your name ARE recognised legally and CAN be used for passports, driving licenses, etc. I've used mine to get a passport and driving licence and will be using my new one when it arrives to renew both of them. The government website says that some places may not accept them, like your bank, but that's down to their own requirements. In which case you'd need an enrolled deedpoll. That said, my bank accepted mine without problems and technically speaking once your passport and driving licence are updated then that's all you'd need to prove your name has changed. Yes, you can do it for free yourself according to the government advice but I'd rather pay to have a professional document proving my name change over a DIY letter done by myself.
I've used this company before, with no issues. But when I tried to change my sons name, as a single father, they weren't interested and are VERY anti-father. Must be run by a scorn single mother. I am absolutely not surprised in the slightest at the all the negative feedback.However, I found a free service and it turns out, these lot have just been charging silly money for two minutes work on some fancy paper.Just avoid them
I like many others don't have a good word to say. Applied on January 29th 2020 for the deedpoll with a date set for 1 March 2020 as I was waiting for other reasons to change my name on this date.The site said it will be sent within a week, I even had a phone call within 10 minutes of ordering to confirm the date of 1 March was correct. After not receiving the deedpoll after 2 weeks I just assumed the person that called had got it wrong and I wouldn't receive the deedpoll till after the 1 march had passed.By 7 March and with no sign of it I sent an email to find out what was the delay to recurve a reply that my order had been cancelled without any notice. They did offer to send the order out as a priority but for me this was not good enough and have now decided to go elsewhere (governed site) and told them I wouldn't be reordering and asked them to remove me off all their databases and please don't contact me again. Was somewhat shocked to then receive an email (clearly can't read the do not get back in touch) saying they would cancel my application, hang on, didn't you send me an email stating my application was already cancelled or was that just lies. Funnily they didn't reply to that email, I can't think why. As others have put, the pricing is not on the final bill of sale and neither is a breakdown of costs, you have to go looking. For me my advice is go elsewhere, a dreadful company and lousy customer service.
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Comprehensive information and advice about how to officially change your legal name by Deed Poll. For a postal application pack, call our Helpline on 0333 444 8484 between 9am and 6pm, Monday to Saturday.
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